Thehan Alahakone
Brisbane,QLD
Summary
Passionate and enthusiastic retail assistant seeking a career within the Management sector. Personable, articulate and professional in both manner and appearance. Values the qualities of honesty, integrity, respect, fairness and ethical commitment. Capable of working independently and as part of a multidisciplinary team. Possess an empathetic listening ability and strong people skills
Overview
5
5
years of professional experience
Work History
Kmart Employee
Kmart
Brisbane , QLD
01.2021 - Current
- Experience operating within a customer service role ( 4+ years)
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Strong communication and problem-solving skills
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment. ( 4+ years )
- Proven ability to learn quickly and adapt to new situations.
E-commerce Business Employee
Pasadena Tools
Brisbane , QLD
01.2019 - Current
- Pasadena Tool Traders | Brisbane, QLD Assist in the family business and share expertise in building and running the company website.
- Facilitate orders via the Pasadena Tools website and eBay, respond to customer enquiries and ensure accurate inventory levels to minimize stock-outs and stock losses.
- Marketing products and services based on the needs of different business.
- Establish a customer base via different means of advertisements.
Billards Employee
Billards
Brisbane , QLD
02.2024 - 05.2024
- Excellent communication abilities to engage with clients and coworkers in a professional manner, both in person and over the phone.
- customer service skills in such of addressing inquiries, handling complaints, and ensuring customer satisfaction.
- coordinating reservations, responding to client questions, and supporting one another in delivering top-notch service together with coworkers.
- attention to detail in receiving payments, scheduling appointments, and keeping correct records of all transactions and equipment condition.
- Prioritise work and effectively manage my time to guarantee top-notch customer service and efficient operations.
Education
High School Diploma -
Kenmore State High
QLD 11-2023
Certificate 2 in Hospitality
QLD08-2023
Certificate 3 in Hospitality
QLD08-2023
Certificate 2 in Engineering Pathways
QLD 11-2022
First Aid Certificate
QLD 07-2021
Skills
- Flexible, with the ability to adapt to challenging and changing situations
- Demonstrated commitment to excellence in customer service
- Maintains a professional demeanour in stressful environments
- Highly developed planning, time management
- Detail oriented with the ability to establish priorities and handle multiple tasks simultaneously
Affiliations
- Soccer ⚽︎
- Archery 🏹
- Boxing 🥊
- Baseball ⚾️
Timeline
Billards Employee
Billards
02.2024 - 05.2024
Kmart Employee
Kmart
01.2021 - Current
E-commerce Business Employee
Pasadena Tools
01.2019 - Current
High School Diploma -
Kenmore State High
Certificate 2 in Hospitality
Certificate 3 in Hospitality
Certificate 2 in Engineering Pathways
First Aid Certificate