TRANG (JANE) NGUYEN
Melrose Park,New South Wales
Summary
Enthusiastic and experienced Store Manager with over 7 years of solid experience in fashion retail, merchandising, and delivering exceptional customer support. With a strong background in the industry and a deep understanding of fashion trends, seeking an opportunity to contribute my expertise to a luxury fashion retail brand. Motivated by a passion for the industry, ready to make a significant impact and thrive in a prestigious luxury fashion retail environment.
Overview
7
7
years of professional experience
Work History
Store Manager
THE ACADEMY BRAND
09.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
ACADEMY BRAND
10.2022 - 09.2023
- Collaborate with the store manager to oversee daily operations, including sales, staff supervision, and inventory management.
- Maintain visual merchandising standards, ensuring the store's presentation is appealing and aligned with the Academy Brand's image.
- Developed strong rapport with customers and created positive impression of business.
- Assist customers with personalized recommendations, styling advice, and addressing inquiries to enhance their shopping experience.
Store Supervisor
MUJI
06.2021 - 06.2022
- Trained and supervised team members to meet operational and sales targets, ensuring exceptional customer service.
- Managed store organization, maintenance, and purchasing functions, optimizing efficiency and productivity.
- Implemented sales strategies to exceed targets and promote key products, enhancing overall sales performance.
- Assisted customers with personalized recommendations, assessing their needs, and maintaining knowledge of fashion.
- Created visually appealing store displays to enhance product presentation.
Store Manager
Project1990 Fashion Brand
04.2018 - 05.2021
- Successfully managed a fast-paced fashion retail environment, fostering teamwork and driving sales growth.
- Led a team of employees, providing coaching, training, and feedback to enhance performance and customer satisfaction.
- Developed comprehensive product knowledge to effectively assist customers with their fashion choices.
- Oversaw store operations, including staffing, scheduling, and visual merchandising.
Sales Assistant
Floral Punk Fashion Brand
11.2016 - 03.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Education
Bachelor of Journalism -
Military University of Culture And Arts
Ho Chi Minh City10.2017
Skills
- Fashion Trends and Brand Awareness
- Sales Strategies
- Client Relationship Building
- Business Leadership
- Multitasking and Fast-Paced Environments
- Attention to Detail and Quality Control
- Merchandising Standards
- Microsoft Suite and POS Systems
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Store Manager
THE ACADEMY BRAND
09.2023 - Current
Assistant Store Manager
ACADEMY BRAND
10.2022 - 09.2023
Store Supervisor
MUJI
06.2021 - 06.2022
Store Manager
Project1990 Fashion Brand
04.2018 - 05.2021
Sales Assistant
Floral Punk Fashion Brand
11.2016 - 03.2018
Bachelor of Journalism -
Military University of Culture And Arts
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