Summary
Overview
Work History
Skills
References
Timeline
Generic

Theilia Smith

Darwin,NT

Summary

I am a born and bred local Darwin woman. I am a mum of 6. I am a hard and keen worker, I am reliable. I am a quick learner that is willing to give anything a go. I have an open C class NT issued license. I adapt easy to any environment, I work well both by myself and in a team environment. I am a peoples person who can get along with people who come from all walks of life, cultures and backgrounds.

Overview

3
3
years of professional experience

Work History

Indigenous Banking Specialist

Commonwealth Bank
Darwin
08.2022 - 12.2023
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.

Aboriginal Liaison Officer

Aboriginal Support Services Unit
03.2022 - 08.2022
  • All reception duties
  • Liase with Aboriginal patients presenting to Hospital for out-patient appointments
  • Organise patient travel for patients and escorts
  • Show patients where their appointments are being held
  • Coordinated patient appointments and hospital admissions
  • Updated patient medical records with direct intake information and transcribed practitioner messages
  • Coordinated patient admissions through proactive communication with hospital personnel
  • Received, answered and responded to telephone calls
  • Managed registration desk by answering telephones and greeting incoming patients
  • Greeted visitors and communicated to assess needs and provide direction
  • Greeted patients and visitors to determine needs and direct accordingly
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
  • Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
  • Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
  • Ordered, received, and restocked supplies for office team
  • Kept office appearance and front desk clean and orderly
  • Remained calm, resourceful, and proactive while managing any and all issues that may arise
  • Maintained office security standards, checking in guests and issuing badges
  • Greeted people upon arrival and provided directions to specific destinations
  • Liaised with staff members and clients, enhancing communication and improving partnerships
  • Established and maintained strong working relationships with internal staff, clientele, and community members.

Ward Clerk

Department Of Health
11.2021 - 03.2022
  • Supported unit administrative needs and clerical functions
  • Maintained neat and organized nurses' station, including supply replenishment
  • Received incoming phone calls, took necessary action, and directed messages accordingly
  • Communicated with hospital departments to obtain services for patients
  • Received, greeted, and assisted visitors, patients, and consulting staff
  • Kept healthcare team informed with regular updates to patient charts covering vitals, treatments, and responses
  • Checked patients in and out of appointments
  • Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
  • Completed insurance claim forms or other required paperwork
  • Coordinated patient admissions through proactive communication with hospital personnel
  • Scheduled patient appointments in EMR system
  • Scheduled x-rays and lab work for patients
  • Greeted visitors and communicated to assess needs and provide direction
  • Greeted patients and visitors to determine needs and direct accordingly
  • Managed registration desk by answering telephones and greeting incoming patients
  • Received, answered and responded to telephone calls.

Maintenance Support Officer

Department of Territory Families, Housing and Communities
05.2021 - 08.2021
  • Taking incoming calls from tenants of NT public housing that need repairs done to their house
  • Working closely with Property managers
  • Emails
  • Bookings
  • Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
  • Delegated inquiries to staff members with balanced approach, preventing overloading of any individual
  • Covered daily office workloads through effective staffing and resource coordination
  • Resolved customer complaints and answered customers' questions regarding policies and procedures.

Customer Service Officer

Department of Health
10.2020 - 04.2021
  • Call Centre - Telehealth Quarantine Facility
  • As a CSO working in the Covid-19 response group, I perform all office duties
  • My role as a CSO was to monitor residence and their vitals in the Quarantine facility in Darwin
  • Conducting daily wellness checks on residents
  • Working closely with Doctors and Nurses
  • Data entry
  • Working with multiple spreadsheets
  • Troubleshooting
  • Biofourmis everion
  • CareSys/CWS

Skills

  • Data entry
  • Great telephone skills
  • Office duties
  • Multitasking
  • Time management
  • Microsoft Word
  • Administrative Functions
  • Word Processing
  • Excel
  • Patient interviewing
  • Medical records maintenance
  • Cultural awareness

References

  • Vanessa.johnson@nt.gov.au
  • Rory.Dudgeon@nt.gov.au
  • Mark.MacDonald@nt.gov.au
  • Gabriele.bentes@nt.gov.au

Timeline

Indigenous Banking Specialist

Commonwealth Bank
08.2022 - 12.2023

Aboriginal Liaison Officer

Aboriginal Support Services Unit
03.2022 - 08.2022

Ward Clerk

Department Of Health
11.2021 - 03.2022

Maintenance Support Officer

Department of Territory Families, Housing and Communities
05.2021 - 08.2021

Customer Service Officer

Department of Health
10.2020 - 04.2021
Theilia Smith