Theilia Smith
Darwin,NT
Summary
I am a born and bred local Darwin woman. I am a mum of 6. I am a hard and keen worker, I am reliable. I am a quick learner that is willing to give anything a go. I have an open C class NT issued license. I adapt easy to any environment, I work well both by myself and in a team environment. I am a peoples person who can get along with people who come from all walks of life, cultures and backgrounds.
Overview
3
3
years of professional experience
Work History
Indigenous Banking Specialist
Commonwealth Bank
Darwin
08.2022 - 12.2023
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Aboriginal Liaison Officer
Aboriginal Support Services Unit
03.2022 - 08.2022
- All reception duties
- Liase with Aboriginal patients presenting to Hospital for out-patient appointments
- Organise patient travel for patients and escorts
- Show patients where their appointments are being held
- Coordinated patient appointments and hospital admissions
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Coordinated patient admissions through proactive communication with hospital personnel
- Received, answered and responded to telephone calls
- Managed registration desk by answering telephones and greeting incoming patients
- Greeted visitors and communicated to assess needs and provide direction
- Greeted patients and visitors to determine needs and direct accordingly
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Ordered, received, and restocked supplies for office team
- Kept office appearance and front desk clean and orderly
- Remained calm, resourceful, and proactive while managing any and all issues that may arise
- Maintained office security standards, checking in guests and issuing badges
- Greeted people upon arrival and provided directions to specific destinations
- Liaised with staff members and clients, enhancing communication and improving partnerships
- Established and maintained strong working relationships with internal staff, clientele, and community members.
Ward Clerk
Department Of Health
11.2021 - 03.2022
- Supported unit administrative needs and clerical functions
- Maintained neat and organized nurses' station, including supply replenishment
- Received incoming phone calls, took necessary action, and directed messages accordingly
- Communicated with hospital departments to obtain services for patients
- Received, greeted, and assisted visitors, patients, and consulting staff
- Kept healthcare team informed with regular updates to patient charts covering vitals, treatments, and responses
- Checked patients in and out of appointments
- Obtained payments directly from patients or through insurance reimbursement by completing and filing forms
- Completed insurance claim forms or other required paperwork
- Coordinated patient admissions through proactive communication with hospital personnel
- Scheduled patient appointments in EMR system
- Scheduled x-rays and lab work for patients
- Greeted visitors and communicated to assess needs and provide direction
- Greeted patients and visitors to determine needs and direct accordingly
- Managed registration desk by answering telephones and greeting incoming patients
- Received, answered and responded to telephone calls.
Maintenance Support Officer
Department of Territory Families, Housing and Communities
05.2021 - 08.2021
- Taking incoming calls from tenants of NT public housing that need repairs done to their house
- Working closely with Property managers
- Emails
- Bookings
- Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships
- Delegated inquiries to staff members with balanced approach, preventing overloading of any individual
- Covered daily office workloads through effective staffing and resource coordination
- Resolved customer complaints and answered customers' questions regarding policies and procedures.
Customer Service Officer
Department of Health
10.2020 - 04.2021
- Call Centre - Telehealth Quarantine Facility
- As a CSO working in the Covid-19 response group, I perform all office duties
- My role as a CSO was to monitor residence and their vitals in the Quarantine facility in Darwin
- Conducting daily wellness checks on residents
- Working closely with Doctors and Nurses
- Data entry
- Working with multiple spreadsheets
- Troubleshooting
- Biofourmis everion
- CareSys/CWS
Skills
- Data entry
- Great telephone skills
- Office duties
- Multitasking
- Time management
- Microsoft Word
- Administrative Functions
- Word Processing
- Excel
- Patient interviewing
- Medical records maintenance
- Cultural awareness
References
- Vanessa.johnson@nt.gov.au
- Rory.Dudgeon@nt.gov.au
- Mark.MacDonald@nt.gov.au
- Gabriele.bentes@nt.gov.au
Timeline
Indigenous Banking Specialist
Commonwealth Bank
08.2022 - 12.2023
Aboriginal Liaison Officer
Aboriginal Support Services Unit
03.2022 - 08.2022
Ward Clerk
Department Of Health
11.2021 - 03.2022
Maintenance Support Officer
Department of Territory Families, Housing and Communities
05.2021 - 08.2021
Customer Service Officer
Department of Health
10.2020 - 04.2021