Theint Hay Thi
Melbourne,VIC
Summary
I have been working as a tutor with the Maths Society for a total of 4 years. I first discovered my passion for teaching when I began tutoring my sister at a young age. Fortunately, I landed my first casual job at a teaching academy, where I learned many valuable skills. This included communication with various parents and students, working effectively within a team, and the importance of organization.
This year, I decided to explore new opportunities and applied for a position as a front desk medical receptionist at Springvale South Medical Centre. I have been fortunate to acquire several new skills in this role, such as managing phone appointments, assisting patients with check-in and check-out procedures, handling mail, scanning documents, and more. This experience has allowed me to thrive in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Springvale South Medical Centre
03.2024 - Current
- Greet patients, check-in, check out, and process payments for billing.
- Help patients complete necessary forms and documentation.
- Answer phone calls to schedule appointments.
- Fax, email, and scan necessary documents.
- Communicate with other health centres and hospitals regarding referrals or sending out emails about the patient while maintaining strict confidentiality of all patient records and information.
- Prepare and process patient referrals and transfer requests.
- Keep the waiting room and reception area tidy and neat at all times.
- Manage multitasking with a multi-line phone system and greeting patients.
- Assist the medical staff with various clerical tasks as needed.
- Use computer programs and registration systems to schedule patients for routine and complex procedures.
- Collaborate with other co-workers to ensure nothing is missed.
- Maintain overall cleanliness and stocking of the clinic.
Maths Tutor
The Maths Society
06.2020 - Current
- Communicate with various parents and students while maintaining professionalism.
- Provide organized study plans for the students to the parents.
- Create content for the website.
- Work on multiple answer keys to be uploaded.
- Multitask and work in a tight-knit group of coworkers where communication is key.
Education
Bachelor of Biomedical Science - Biomedical Sc
Monash University
Melbourne, VIC08.2025
Skills
- Communication
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Sensitive information handling
Languages
English
Native or Bilingual
Burmese
Native or Bilingual
Chinese (Mandarin)
Professional Working
Korean
Full Professional
Timeline
Front Desk Receptionist
Springvale South Medical Centre
03.2024 - Current
Maths Tutor
The Maths Society
06.2020 - Current
Bachelor of Biomedical Science - Biomedical Sc
Monash University
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