Thejasree Pashnath Shaji
Clyde,VIC
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using best practice appointment scheduling system to manage over the patients weekly. Organized and accurate in managing patient flow.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Hexa Medical Centre
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist (Part-Time)
Wheelers Park Medical Center
03.2022 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Night Filler
Woolworths Dee Why
11.2018 - 12.2020
- Unloaded arriving product stock and moved to store display areas.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
Warehouse Worker
Fossil Australia
01.2014 - 05.2015
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Operated RF scanners to track merchandise and verify contents of containers.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Picking and packing the products according to the requirements of the company.
Warehouse Packer
DCK AUSTRALIA
11.2012 - 03.2013
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Labeled and shrink-wrapped pallets for shipment.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
Customer Service Cashier
GOLD SUPERMARKET
03.2007 - 05.2008
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Operated cash register to record all transactions accurately and efficiently.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
Certificate III - Health Administration
Tafe
Melbourne, VIC07.2021
Certificate III - Information Technology
Northern Beaches of College TAFE
Sydney, NSW07.2017
Certificate III - Health Care Assistance (Acute Care)
TAFE
Sydney, NSW07.2015
No Degree - Information Technology
TAFE
Sydney, NSW06.2011
No Degree - Community Pharmacy
TAFE
Sydney, NSW03.2010
High School Diploma -
Soccorso Convent English Medium Higher Secondary
India03.2008
Skills
- Microsoft Office
- Cash Handling
- Medical Records Maintenance
- Unloading trucks
- Reminder calls
- Stocking shelves
- Stocking and replenishing
- Equipment monitoring
- Maintaining safety
- Warehouse safety
- Leadership
Additional Information
Excellent In technologies
Excellent in Team Work
REFERENCE
ALEXANDER KALTWASSER
Line manager
Woolworths Deewhy
Mobile:0420300200
Shaibu Chirakkal
MANAGER
Fossil Australia
Mobile:0470483697
Languages
Tamil
Professional Working
Hindi
Full Professional
Timeline
Medical Receptionist
Hexa Medical Centre
03.2023 - Current
Medical Receptionist (Part-Time)
Wheelers Park Medical Center
03.2022 - Current
Night Filler
Woolworths Dee Why
11.2018 - 12.2020
Warehouse Worker
Fossil Australia
01.2014 - 05.2015
Warehouse Packer
DCK AUSTRALIA
11.2012 - 03.2013
Customer Service Cashier
GOLD SUPERMARKET
03.2007 - 05.2008
Certificate III - Health Administration
Tafe
Certificate III - Information Technology
Northern Beaches of College TAFE
Certificate III - Health Care Assistance (Acute Care)
TAFE
No Degree - Information Technology
TAFE
No Degree - Community Pharmacy
TAFE
High School Diploma -
Soccorso Convent English Medium Higher Secondary
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