Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thelma Wasaga

Townsville,QLD

Summary

Dedicated housekeeping professional with a strong work ethic and self-motivation, recognized for enhancing guest satisfaction at The Aquarius Hotel. Proficient in equipment operation and team training, I consistently maintained high cleanliness standards and effectively collaborated with staff to ensure timely room readiness, contributing to a seamless guest experience.

Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Comercial Cleaner

Downer Facilities
04.2022 - Current
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.

Housekeeper

The Aquarius Hotel The Strand
01.2021 - 11.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Operated electronic backpack vacuums and floor sweepers.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.

Housekeeping Room Attendant

Crystalbrook Flynns
02.2020 - 10.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Responded to requests from patrons for linens and toiletries.

Education

No Degree - BUSINESS AND ADMINISTRATION CERT III

TAFE Queensland
QLD
02-2020

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Housekeeping skills
  • Reliability and punctuality
  • Team Training
  • Equipment operation
  • Daily reporting
  • Equipment monitoring
  • Customer service
  • Office administration
  • Documentation and reporting
  • MS office
  • Team building and leadership

Timeline

Comercial Cleaner

Downer Facilities
04.2022 - Current

Housekeeper

The Aquarius Hotel The Strand
01.2021 - 11.2022

Housekeeping Room Attendant

Crystalbrook Flynns
02.2020 - 10.2021

No Degree - BUSINESS AND ADMINISTRATION CERT III

TAFE Queensland
Thelma Wasaga