Thelma Tafadzwa Murambatsvina
Canberra
Summary
I am a hardworking and motivated pharmacist with proven adaptability in both public and private hospital settings. I thrive in fast paced environments and consistently demonstrate a strong work ethic, reliability, and attention to detail. My ability to quickly learn new systems and processes has allowed me to excel in varied roles, from clinical support to leading pharmacy technicians. I am passionate about continuous professional growth and committed to delivering high quality, patient centred care. With a balance of diligence, openness to learning, and strong interpersonal skills, I am eager to contribute meaningfully within dynamic healthcare teams.
Overview
8
8
years of professional experience
Work History
Pharmacist
Chemist Warehouse Belconnen
Belconnen
01.2024 - Current
- Manage high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to improve patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintain up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximising accuracy and minimising wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counselling.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted thorough drug use reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Increased immunisation rates in the community by administering vaccinations during flu season.
- Effectively prioritised tasks and organised workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Intern Pharmacist
Chemist Warehouse Belconnen
Belconnen
04.2023 - 12.2023
- Educated patients on proper medication administration techniques, potentially reducing adverse effects or complications from incorrect usage.
- Increased efficiency in the pharmacy by implementing best practices for proper storage, organisation, and handling of medications.
- Improved patient satisfaction by addressing questions and concerns regarding their prescriptions in a timely manner.
- Assisted pharmacists in conducting medication therapy reviews, identifying potential drug-related problems and formulating interventions to enhance patient care.
- Enhanced patient care by providing accurate medication dispensing and prescription counselling.
- Streamlined pharmacy workflow by assisting with inventory management, order processing, and record-keeping tasks.
- Perfected the prescription filling process by efficiently managing the distribution of medications within the pharmacy department.
- Participated in continuing education opportunities, staying current with industry advances and maintaining up-to-date knowledge of pharmaceuticals.
- Ensured timely prescription fulfilment by prioritising tasks and managing workload effectively, resulting in seamless pharmacy operations.
- Counselled patients on new medications and OTC products.
- Solved customer problems in-person or over telephone by aiding with placing orders and navigating systems.
- Ordering of medication (Dispensary and OTC) as well as cosmetics as it is a one stop shop.
Pharmacist in Charge
Booties Pharmacy Borrowdale
Borrowdale
12.2021 - 01.2023
- Processed and dispensed medications.
- Filling prescriptions daily and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients and worked on the improvement of customer satisfaction.
- Packing of medication on shelves following the FIFO/FEFO method.
- Compounded prescribed formulations.
- Located and measured medications according to prescription information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by aiding with placing orders and navigating systems.
- Ordering of medication (Dispensary and OTC) as well as cosmetics as it is a one stop shop.
- Staff training.
- Leading the team as their Pharmacist.
Pre registration Pharmacist
Booties Pharmacy Mutare
Mutare
09.2020 - 12.2021
- Processed and dispensed medications.
- Assisted the pharmacist by filling prescriptions daily and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients and worked on the improvement of customer satisfaction.
- Provide support to the pharmacist through providing medication management services.
- Packing of medication on shelves following the FIFO method.
- Compounded prescribed formulations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by aiding with placing orders and navigating systems.
- Assisted the Pharmacist as the vice manager in leading the team.
- Ordering of medication (dispensary and OTC) as well as cosmetics as it is a one stop shop.
- Packed medication for the elderly in their pill boxes every month.
Pharmacist assistant
Victoria Chitepo Provincial Hospital
Mutare
01.2020 - 09.2020
- Processed and dispensed medications.
- Assisted pharmacist by filling prescriptions daily and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients and worked on the improvement of customer satisfaction.
- Provide support to pharmacists providing medication management services.
- Packing of medication on shelves following the FIFO method.
- Compounded prescribed formulations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by aiding with placing orders and navigating systems.
- Assisted in supplying medication for the different hospital wards.
- Working at the different pharmacy departments at the hospital.
Pharmacist assistant
Health Mart Pharmacy
Mutare
12.2019 - 01.2020
- Processed and dispensed medications.
- Educated and advised patients on the use of nonprescription medicines.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Advised patients on medication side effects and contraindications and explained how to properly take medicine.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sale.
Pharmacist assistant
Clique Pharmacy
Mutare
08.2017 - 08.2019
- Processed and dispensed medications.
- Assisted pharmacist by filling prescriptions daily and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients and worked on the improvement of customer satisfaction.
- Provide support to pharmacists providing medication management services.
- Packing of medication on shelves following the FIFO method.
- Compounded prescribed formulations.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by aiding with placing orders and navigating systems.
Education
Bachelor of Pharmacy Honours Degree -
University of Zimbabwe
Harare, Zimbabwe08.2020
A level -
Kriste Mambo Girls High School
Rusape, Zimbabwe11.2015
O level -
Kriste Mambo Girls High School
Rusape, Zimbabwe11.2013
Skills
- Drug safety
- Patient education and counselling
- Strategic planning
- Integrity
- Team leadership
- Team work
- Immunisation administration
- Microsoft office suite (Excel, Word, Powerpoint)
Awards
Intern of the year, Booties Pharmacy, 2021
References
- Professor Stanley Mukanganyama, Biochemistry Department, University Of Zimbabwe, smukanganyama01@gmail.com, +263774863465
- Brian Chitondwe, Pharmacist, Booties Pharmacy, chitondwebrian@hotmail.com, +263771887386
- Nimee Yadav, Pharmacist, Chemist Warehouse Belconnen, nimeey08@gmail.com, +6144900931
Personal Information
- Date of Birth: 01/11/96
- Gender: Female
- Marital Status: Single
Additional Information - Languages
Native, Proficient
Timeline
Pharmacist
Chemist Warehouse Belconnen
01.2024 - Current
Intern Pharmacist
Chemist Warehouse Belconnen
04.2023 - 12.2023
Pharmacist in Charge
Booties Pharmacy Borrowdale
12.2021 - 01.2023
Pre registration Pharmacist
Booties Pharmacy Mutare
09.2020 - 12.2021
Pharmacist assistant
Victoria Chitepo Provincial Hospital
01.2020 - 09.2020
Pharmacist assistant
Health Mart Pharmacy
12.2019 - 01.2020
Pharmacist assistant
Clique Pharmacy
08.2017 - 08.2019
Bachelor of Pharmacy Honours Degree -
University of Zimbabwe
A level -
Kriste Mambo Girls High School
O level -
Kriste Mambo Girls High School