Thembi Baleni
Footscray,VIC
Summary
Having 3+ years of IT professional experience, with 3 years of experience in Salesforce CRM solutions and Implementation with a strong Technical and Functional aspects. Extensive background in delivering declarative and custom solutions that meet business requirements and confidently working with different stakeholders in the team. I'm a highly motivated Salesforce professional with experience across diverse industries in the Salesforce ecosystems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Architecture Specialist
Accenture
12.2022 - Current
- Have lead a team to manage the workload and provide support where required.
- Gathered Salesforce requirements from client with workshops.
- Implemented custom solutions for our clients within the Salesforce ecosystem using Apex, LWC, CPQ, Omnistudio and Visualforce where necessary.
- Taking ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including feasible workarounds.
- Responsible for cross functional program integrations for business support, delivering high impact strategic deployment results for the client and roadmaps, via Salesforce.
- Leading the offshore development team, with daily interaction, to ensure timely progress and solution delivery to the client.
- Maintained existing Salesforce application and designed and delivered new applications.
Business & Integration Arch Senior Analyst
Accenture
07.2021 - 12.2021
- Worked with the user group in requirement gathering throughout the planning and Implementation.
- Worked on the Vaccine Health project to implement and customise the Salesforce Health Cloud for the client.
- Developed Test Classes, Validation Rules, Workflow Rules and Email Templates.
- Worked on various Salesforce Standard Objects including Accounts, Contacts, Opportunity.
- Dealt with Lightning Connect Salesforce External Objects.
- Scheduled bulk imports of data using Apex Data Loader.
- Developed and maintained custom reports.
- Prepared training materials for business use.
Customer Service Consultant
Red Energy
08.2020 - 01.2021
- Focused on providing a great experience for new customers who were interested in changing their energy provider or moving house.
- Adhered to company policies to consistently achieve quality standards.
- Handle inbound customer inquiries via phone, email, and chat channels in a timely and professional manner.
- Collaborate with internal teams, including billing, technical support, and field operations, to escalate and resolve complex customer issues.
- Contribute to a positive and collaborative work environment by sharing feedback, best practices, and ideas for process improvements.
IT Recruiter
Randstad
12.2018 - 03.2020
- Review resumes, conduct initial screenings, and evaluate candidates' technical skills, experience, and cultural fit.
- Coordinate and schedule interviews with hiring managers and technical teams, ensuring a seamless and positive candidate experience.
- Partner with hiring managers to understand their technical staffing needs and develop effective recruitment strategies to meet those needs.
- Conduct thorough reference checks and background screenings for selected candidates.
- Build and maintain relationships with passive candidates and potential future hires through ongoing networking and outreach efforts.
- Stay informed about industry trends, market conditions, and emerging technologies to proactively identify talent opportunities and challenges.
Education
Certificate - Full Stack Developer
Le Wagon (Coding Bootcamp)
Melbourne, Australia01.2021
Certificate - UX/UI Design
Academy Xi
Melbourne, Australia06.2019
Master of Business - Sustainability
Monash University
Melbourne, VIC10.2018
Bachelor of Business Science - Economics & Management
Monash University
Melbourne, VIC12.2015
Skills
- Salesforce Implementations
- Requirements Gathering
- System Integration and Functional Testing
- Conducting User acceptance Testing and End user Training
- Perform POC (proof of Concept)
- SQL
- SOQL
- Knowledge of Apex
- Knowledge of LWC
- Knowledge of Omnistudio
- Methodologies: Agile, Scrum, SDLC
- SFDX
- DevOps deployment
- Salesforce CPQ
- Service Cloud
- Community Cloud
- Sales Cloud
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Developer I
- Salesforce Certified Business Analyst
Affiliations
- TechStar 2023 - Top 1% Performer at Accenture
Industry Experience
- Health Client
- Utilities Client
- Media & Communications Client
References
References available upon request
Timeline
Business Architecture Specialist
Accenture
12.2022 - Current
Business & Integration Arch Senior Analyst
Accenture
07.2021 - 12.2021
Customer Service Consultant
Red Energy
08.2020 - 01.2021
IT Recruiter
Randstad
12.2018 - 03.2020
Certificate - Full Stack Developer
Le Wagon (Coding Bootcamp)
Certificate - UX/UI Design
Academy Xi
Master of Business - Sustainability
Monash University
Bachelor of Business Science - Economics & Management
Monash University
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