Thenuki De Alwis
CARLTON,VIC
Summary
Effective Student committed to learning, developing skills in customer service and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Customer Support
Sensor Dynamics
03.2024 - Current
- Assisted customers over telephone or in-person to provide customer support.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Updated and maintained current customer support database.
Function Coordinator
Food Classics
02.2023 - 06.2023
- Enhanced event success by effectively coordinating logistics, including venue selection, catering, and audio-visual equipment.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Managed budgets and negotiated contracts with vendors to ensure cost-effective event solutions.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
Reception ( Trainee)
Bogowantalawa PLC
03.2022 - 09.2022
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
AS Level
British Council
Kandy , Sri Lanka01.2022
IGCSE OLEVEL
Colombo International School Kandy
Kandy , Sri Lanka05.2021
Skills
- Customer Support
- Catering Coordination
- Meeting planning
- Workflow Management
- Administrative Support
- Team Collaboration
- Cross-cultural understanding
- Problem-solving abilities
- Excellent Communication
- Adaptability
Languages
English
Full Professional
German
Professional Working
Sinhalese
Native or Bilingual
Timeline
Customer Support
Sensor Dynamics
03.2024 - Current
Function Coordinator
Food Classics
02.2023 - 06.2023
Reception ( Trainee)
Bogowantalawa PLC
03.2022 - 09.2022
AS Level
British Council
IGCSE OLEVEL
Colombo International School Kandy
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