Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Theo Danilis

Wheelers Hill,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Knowledgeable and dedicated customer service professional.


Solid team player with outgoing, positive demeanor and proven skills in establishing customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Soccer Coach

Doncaster Rovers
01.2023 - Current
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Offered constructive feedback to clients to help reach goals.
  • Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
  • Improved team cohesion through regular team-building exercises and open communication channels among players.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Assisted clients in setting and achieving personal and professional goals.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Maintained player safety through careful practice and game supervision.

Grocery and Customer Service Team Member

Woolworths Supermarket
06.2022 - 11.2023
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Victorian Certificate of Education -

Forest Hill College
Burwood East, VIC
11.2023

Skills

  • Leadership
  • Organisation
  • Strategic Planning
  • Relationship Development
  • Coaching experience
  • Decision-Making
  • Working at a fast pace
  • Punctual

References

Gus Clark - Co Worker 0490832008


Kathryn Emetlis- Family Friend 0421154133

Timeline

Soccer Coach

Doncaster Rovers
01.2023 - Current

Grocery and Customer Service Team Member

Woolworths Supermarket
06.2022 - 11.2023

Victorian Certificate of Education -

Forest Hill College

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Theo Danilis