Summary
Overview
Work History
Education
Skills
Languages
Refrences
Timeline
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Theo Mammone-Plunkett

Gladstone,QLD

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

3
3
years of professional experience

Work History

Manager

KFC
Gladstone, Qld
11.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with industry regulations and company policies.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Cashier

Drakes
Gladstone, Qld
06.2022 - 11.2023
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Toolooa State High School
Gladstone, QLD
11-2023

Skills

  • Customer service
  • Regulatory compliance
  • Employee training
  • Team building
  • Payroll administration
  • Conflict resolution
  • Performance management
  • Coaching techniques
  • Time management
  • Communication skills
  • Decision-making
  • Staff management
  • Coaching and mentoring

Languages

English
Professional

Refrences

  • Maddi case, assistant manager at KFC

-0468993784

  • Shay Lee, assistant manager at KFC

-0480541680

  • Aidan Hill, former restaurant manager at KFC

-0476939595

Timeline

Manager

KFC
11.2023 - Current

Cashier

Drakes
06.2022 - 11.2023

High School Diploma -

Toolooa State High School

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Theo Mammone-Plunkett