Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theo McFadden

Aberglasslyn

Summary

Dynamic and dedicated professional with extensive experience in customer service at Yellow Billy Restaurant. Proven ability to enhance guest engagement and maintain service quality under pressure. Skilled in problem-solving, consistently fostering teamwork and creating memorable experiences for customers. Committed to overall experience and operational excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Yellow Billy Resteraunt
01.2024 - Current
  • Greeting customers, making conversation and holding upmost professionalism towards customers.
  • Handling billing, cash and computer work etc.
  • Creating bonds with both customers and colleagues creating a sense of teamwork.
  • Efficiency towards work whilst upholding quality.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.

Trampoline Supervisor

Gravity X
08.2022 - 06.2024
  • Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
  • Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
  • Collaborated with other supervisors to develop new programs and events that increased customer engagement at the trampoline park.
  • Optimized space utilization within the facility through careful planning of activity areas and equipment placement.
  • Worked hand in hand with children appealing to their needs and queries.

Cashier

Woolworths Group
07.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

St Jospehs College
Lochinvar, NSW
12-2024

Skills

  • Customer service
  • Service quality
  • Problem-solving
  • Memory retention
  • Teamwork and coordination
  • Attentive

Timeline

Restaurant Waiter

Yellow Billy Resteraunt
01.2024 - Current

Cashier

Woolworths Group
07.2023 - 11.2023

Trampoline Supervisor

Gravity X
08.2022 - 06.2024

High School Diploma -

St Jospehs College

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Theo McFadden