Theo McGoldrick
Summary
Detail-oriented and sociable waiter with over 5 years of experience in high-volume restaurant dining. Experienced with providing attentive and friendly service in fast-paced environment. Utilises strong communication skills to ensure guest satisfaction and smooth operation. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House All-Rounder
Le Bajo Milk Bar
06.2025 - Current
- Cheerfully welcomed customers on arrival and minimised wait times by quickly seating guests during peak hours, improving overall customer experience.
- Meticulously took customer orders, contributing to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately and swiftly delivers food and drink (confident in 3 plate carry) to customer tables.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Established rapport with regular customers through personalised service and genuine interest in their dining experiences.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Wait Staff Member
Dodee Paidang
09.2023 - Current
- Strong working stamina through working in a fast-paced environment for prolonged periods of time.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Sanitises utensils, consistently keeping adequate supplies on hand for expected customer loads.
Section Waiter
Gor Gai Thai Noodle and Street Food
12.2019 - 02.2022
- Managed table sections efficiently, ensuring timely food delivery (confident in 3 plate carry) and accurate order placements.
- Maximised table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Food Runner
Brown Grain Thai Resturant
08.2018 - 02.2022
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Improved customer satisfaction by promptly delivering food orders to tables (confident in 3 plate carry) and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Assisted Chefs with food preparation through applying garnishes to dishes and preparing side dishes during peak mealtimes.
- Organisation of order tickets, for both takeaway and dine-in orders. Carefully inspected order tickets at the expediting counter before serving diners.
Education
Bachelor of Arts - Linguistics And English Language/ Japanese Studies
Monash University
Melbourne, VIC09-2025
Skills
- Strong interpersonal skills with team collaboration
- Customer service and rapport
- Solution-oriented mindset
- Retention of meal descriptions and ingredients
- Point of sale proficiency
- Responsive to shifting priorities
- Effective multitasking
Certification
- Responsible Service of Alcohol (RSA)
- Barista Certificate
- All About Allergens Certification
- DoFoodSafely Certificate (non-accredited, online learning program provided by the Department of Health Victoria)
- Working with Children's Check
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Japanese
Professional Working
Timeline
Front of House All-Rounder
Le Bajo Milk Bar
06.2025 - Current
Wait Staff Member
Dodee Paidang
09.2023 - Current
Section Waiter
Gor Gai Thai Noodle and Street Food
12.2019 - 02.2022
Food Runner
Brown Grain Thai Resturant
08.2018 - 02.2022
Bachelor of Arts - Linguistics And English Language/ Japanese Studies
Monash University
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