Theodora Peppas
Lockleys,SA
Summary
Dynamic customer service professional with extensive experience in customer service.
I am friendly, caring, and well-suited for delivering excellent customer service.
Gaining trust and respect from clients lays a good foundation for continual business and referrals for future business.
I am motivated, reliable, and take pride in my work.
I have excellent communication skills, both written and verbal.
I can work within a multicultural environment and treat everyone respectfully.
I am able to work in a fast-paced environment and adapt well to changes in the workplace.
I am able to work fast paced and adapt well to change in the workplace.
Overview
30
30
years of professional experience
Work History
Member Sales Assistant
Peoples First Bank
WEST LAKES, SA
09.2023 - Current
- Greeted customers in a friendly and professional manner.
- Greeted customers to determine wants or needs.
- Greeted customers and provided assistance with product selection.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Casual Accounts Clerk
Murray Chesser
Lockleys, SA
01.2013 - 12.2024
- Maintained accurate records of customer payments and account balances.
- Maintained accurate records of financial transactions.
- Tracked expenses against approved budget allocations.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Monitored loans and accounts payable to confirm payments are current.
Sales Assistant
OneWorld Collections
Mileend, SA
02.2023 - 09.2023
- Processed orders accurately and efficiently using a POS system.
- Maintained cleanliness of the sales floor area at all times.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Greeted customers and provided assistance with product selection.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Customer Service Representative
Medibank Private
Adelaide, SA
10.2015 - 12.2019
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new services and account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Representative, Foreign Exchange
Travelex
Adelaide, SA
10.2012 - 12.2015
- Maintained up-to-date knowledge of relevant laws and regulations pertaining to foreign exchange products or services.
- Identified opportunities to cross-sell additional products or services based on customer needs.
- Ensured adherence to all applicable policies, procedures, standards, guidelines when processing foreign exchange transactions.
- Maintained accurate records of all transactions and customer interactions.
- Balanced daily cash reports against receipts from all foreign exchange transactions.
- Greeted customers and provided assistance with foreign exchange transactions.
- Managed cash drawer operations including opening and closing the till as well as counting money at the start and end of each shift.
Banking Customer Service Representative
Westpac
Adelaide, SA
10.2010 - 10.2012
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Manager
ANZ
Adelaide, SA
02.2005 - 10.2010
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Personal Banker
ANZ
Adelaide, SA
03.1995 - 02.2005
- Recognized opportunities for cross-selling additional banking products or services.
- Advised customers on various financial products available from the bank.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Conducted account openings and closings for clients.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Participated in training sessions regarding new banking products or services.
- Maintained accurate records of all transactions conducted throughout the day.
Education
High School Diploma -
Woodville High School
Adelaide, SA12-1993
Skills
- Customer service
- Sales processing
- Point of sale
- Inventory management
- Cash handling
- Financial record keeping
- Relationship building
- Attention to detail
- Conflict resolution
- Teamwork
- Store opening and closing
- Operate cash registers
Languages
Greek
Professional
References
References available upon request.
Timeline
Member Sales Assistant
Peoples First Bank
09.2023 - Current
Sales Assistant
OneWorld Collections
02.2023 - 09.2023
Customer Service Representative
Medibank Private
10.2015 - 12.2019
Casual Accounts Clerk
Murray Chesser
01.2013 - 12.2024
Customer Representative, Foreign Exchange
Travelex
10.2012 - 12.2015
Banking Customer Service Representative
Westpac
10.2010 - 10.2012
Customer Service Manager
ANZ
02.2005 - 10.2010
Personal Banker
ANZ
03.1995 - 02.2005
High School Diploma -
Woodville High School
Similar Profiles
Ajay Christopher GopinathAjay Christopher Gopinath
Data Governance Analyst at Peoples First BankData Governance Analyst at Peoples First Bank
Ajay Christopher GopinathAjay Christopher Gopinath
Data Governance Analyst at Peoples First BankData Governance Analyst at Peoples First Bank
Terri DemersTerri Demers
Senior Customer Service Representative at Peoples United Bank (M&T Bank)Name ChangeSenior Customer Service Representative at Peoples United Bank (M&T Bank)Name Change
Sam BeggSam Begg
Retail Worker at McDonald's RestaurantRetail Worker at McDonald's Restaurant
Ryan GasparinRyan Gasparin
Laborer at Ryden HomesLaborer at Ryden Homes