Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Theodore Gambrill

Rankin Park,NSW
Theodore Gambrill

Summary

  • Detail-oriented manager and sales professional offering 15 years of wide-ranging expertise.
  • Skilled in communication, organisation and task prioritisation, with high-quality oral and written communication, active listening and analytical problem-solving skills.
  • Passionate about promoting lasting customer satisfaction by delivering exemplary service and unparalleled support through best practices.
  • Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.

Overview

16
years of professional experience

Work History

Service NSW

SSS / CCS / Acting Co Ord
03.2022 - Current

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently Which include
  • Center Balance and Reconciliation & Cash Pick up
  • Kronos & Sap Trained
  • Drivers Stage 1 ,2 3 and Leader Drivers Trained and Digital Customer Rep
  • QCF Trained and compliant
  • Driver Tester Stage1,2,3 Trained
  • Maritime Trained
  • Revenue Trained
  • Fair Trading Trained

Bunnings Warehouse

Coordinator
12.2019 - Current

Job overview

  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Molded team members and embraced change to adapt within a dynamic market.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

Bunnings Warehouse

Floor Manager Grade 4
11.2017 - 12.2019

Job overview

  • Worked closely with Coordinator to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Led a team of up to 15 team members in my own department.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained energy and enthusiasm in fast-paced environment.

Super Amart Prospect

Store Manager
05.2013 - 03.2017

Job overview

  • Promoted from 2IC to Store Manager within 11 months.
  • Increased sales volume by 30k (weekly)in less than 1 year.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 15 sales associates, 3 team leaders and 3 assistant managers.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.

Fantastic Furniture - Balgowlah

Store Manager
03.2007 - 04.2013

Job overview

  • Interviewed job candidates and made staffing decisions.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Counted cash drawers and made bank deposits.
  • Managed 5 sales associates, 2 team leaders and 1 assistant managers.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorised payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.

Education

Homeworld
Newcastle

Certificate III from Retail Operations
2005

University Overview

Newcastle High School
Newcastle, NSW

High School Diploma
1999

University Overview

Skills

  • Exemplary customer service skills
  • Scheduling and calendar management
  • Computer skills and data management
  • Personnel development and staff training
  • Risk management, safety compliance and legislation adherence
  • Cultural awareness, diversity understanding and sensitivity
  • Critical and strategic thinking, and problem-solving
  • Conflict resolution
  • Opening and closing procedures

References

References

References Available on request

Timeline

SSS / CCS / Acting Co Ord
Service NSW
03.2022 - Current
Coordinator
Bunnings Warehouse
12.2019 - Current
Floor Manager Grade 4
Bunnings Warehouse
11.2017 - 12.2019
Store Manager
Super Amart Prospect
05.2013 - 03.2017
Store Manager
Fantastic Furniture - Balgowlah
03.2007 - 04.2013
Homeworld
Certificate III from Retail Operations
Newcastle High School
High School Diploma

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Theodore Gambrill