Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theodosios Koutavakis

Brighton-Le-Sands,NSW

Summary

Customer focused employee with proven experience handling high volume service, resolving customer issues, and building strong client relationships. Currently completing a Bachelor of Business and Bachelor of Laws at UTS, combining commercial awareness with excellent communication and teamwork skills. Reliable, adaptable, and driven to exceed service expectations.

Overview

5
5
years of professional experience

Work History

Customer Service

Manhattan Super Bowl
Mascot, NSW
12.2022 - Current
  • Educated customers about products and services to enhance satisfaction.
  • Collaborated with team members to improve service response times.
  • Handled escalated complaints with professionalism and empathy.
  • Developed strong customer relationships to encourage repeat business.

Customer Service

JD Sports
Pagewood, NSW
11.2023 - 09.2025
  • Provided excellent customer service at all times.
  • Provided customer service and managed customer inquiries.
  • Greeted customers and provided customer service support.

Kitchen Hand/Customer Service Cashier

Dominos
Matravile, NSW
01.2021 - 02.2022
  • Prepared ingredients following food safety and hygiene standards.
  • Maintained cleanliness of kitchen areas and equipment daily.
  • Supported team members during peak hours to ensure timely service.
  • Collaborated with staff to improve kitchen workflow and efficiency.

Education

HSC -

Marcellin College
Randwick
09-2025

Certificate III Business Services -

Marcellin College
Randwick
09-2025

Bachelor Of Business, Bachelor of Laws (Currently Enrolled) -

University of Technology Sydney
Sydney

Responsible Service of Alcohol, Responsible Conduct of Gambling -

Competency Card Holder

Skills

  • Customer relationship management
  • Adaptability
  • Team collaboration
  • Time management and reliability
  • Problem solver
  • Clear communicator

Timeline

Customer Service

JD Sports
11.2023 - 09.2025

Customer Service

Manhattan Super Bowl
12.2022 - Current

Kitchen Hand/Customer Service Cashier

Dominos
01.2021 - 02.2022

HSC -

Marcellin College

Certificate III Business Services -

Marcellin College

Bachelor Of Business, Bachelor of Laws (Currently Enrolled) -

University of Technology Sydney

Responsible Service of Alcohol, Responsible Conduct of Gambling -

Competency Card Holder
Theodosios Koutavakis