Summary
Overview
Work History
Skills
Timeline
Generic

Theresa Black

SUCCESS

Summary

I am a deeply compassionate, nurturing and friendly person with a deep passion for providing care and companionship to those in need. Committed to making each day brighter and more enjoyable for those in need. Although new to the caregiving field, I bring a strong dedication to fostering positive relationships and creating a warm, supportive environment for clients. While I have no formal experience, am eager to learn new skills. Having life experiences which have driven me to have a strong desire to help others, providing care to loved ones during challenging times. I am committed to making a positive impact on the lives of those in need by offering attentive care, emotional support and companionship. My background includes caring for a spouse during cancer treatment, supporting an elderly parent post-surgery, and volunteering at a care facility to bring comfort and joy to elderly residents.

Overview

27
27
years of professional experience

Work History

Reiki Master

Self-employed
04.2019 - Current
  • Promoted overall wellness by recommending appropriate lifestyle changes in conjunction with Reiki treatments.
  • Strengthened client self-awareness by guiding them through mindfulness practices during sessions.
  • Incorporated various modalities such as crystals, essential oils, or sound therapy into sessions when appropriate to enhance healing effects.
  • Provided comprehensive Reiki sessions, focusing on emotional and physical healing for optimal results.

Customer Service Consultant

Banking Industry
06.2014 - 08.2020
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided feedback on potential areas for improvement within the department based on personal experiences and observations.

Assistant Store Manager

Retail Food Group
07.1997 - 09.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Skills

  • Compassionate Care: A natural ability to empathize with and support people in need, making them feel valuable and cared for
  • Communication: Strong verbal communication skills Able to listen effectively and understand the needs of clients
  • Time Management: Capable of prioritizing tasks and managing time efficiently
  • Adaptability: Flexible and able to adjust to the needs of different clients
  • Empathic
  • Client-centered approach
  • Time Management Efficiency
  • Compassionate communication

Timeline

Reiki Master

Self-employed
04.2019 - Current

Customer Service Consultant

Banking Industry
06.2014 - 08.2020

Assistant Store Manager

Retail Food Group
07.1997 - 09.2015
Theresa Black