Theresa Gormley
Postal Service Officer Supervisor
Carrum Downs,VIC
Summary
Dynamic, customer service focused Postal Service Officer with over 11 years experience. Friendly, organised and team focused with extensive experience in customer service and team leadership.
Committed to customer service and satisfaction. Also ensuring high standards of service and compliance. Efficient and knowledgeable with Identity and Financial Services, Mail operations and General Administration.
Overview
12
12
years of professional experience
Work History
Postal Service Supervisor
Doveton LPO
03.2025 - Current
- Supervisor
- Box sorter
- Customer service and Sales
- Over see and execute all postal operations
- OHS
- Training of New Staff
- Identity Services
- Administration processes and procedures
- Team leader
- Mail operations
- Handling of customer enquires and complaints
- General Administration
-General cleaning
Postal Service Employer
Coatesville LPO
06.2024 - 04.2025
- Customer service and Sales
- over see and execute all postal operations
- Supervise staff
- Basic Identity Services
- All Administration procedures. Front and back office. On the EPOS system.
- As coastesville was one of the post offices who were selected to be part of the trial of the new Post + system l was introduced to the system early.
-replenished stock
- front and back office procedures on the new Post+ System.
- Mail operations.
Postal Service Officer
Balnarring LPO
06.2023 - 04.2025
- Box sorter
- Customer service and Sales
- over see and execute all postal operations
- OHS
- Training of New Staff
- Full Identity Services
- All Administration procedures. Front and back office.
-Help with the installation of the New Post + system as l has previous knowledge.
-opening and closing procedures
- stock control
- general cleaning
Postal Service Officer
Cotham LPO
12.2019 - 03.2025
- Counter operator
- Box sorter
- Customer service and Sales
- Basic Identity Services
- Mail operations
Postal Service Empolyee
Narre Warren South LPO
05.2023 - 12.2024
- counter operator
- Customer service and Sales
- Mail operations
- All Identity Services ;Passports and EIS
- I was also hired based on the number of transactions l could process within the hour. Fast ,efficient and accurate.
-Financial Services
- Replenish stock
- team player
Postal Service Employee
Camberwell South LPO
03.2019 - 09.2023
- Mail operation
- Box sorter
- Customer service and Sales
- over see and execute all postal operations
- OHS
- Basic Identity Services
- All Administration procedures. Front and back office. On the EPOS system.
- worked on my own
- Attended LPO Expos and Information nights Australia Post organised for LPOs.
Postal Service Manager
Armadale North Lpo
09.2014 - 01.2019
- Manager
- Box sorter
- Customer service and Sales
- over see and execute all postal operations
- OHS
- Training of New Staff
- Basic Identity Services
- All Administration procedures. Front and back office. On the EPOS system.
- Mail operations
- Team leader
-Attended LPO expos and information nights Australia Post offered LPOs.
Education
No Degree - Bachelor of Education.
Melbourne University
Parkville, VICAssociate of Science - Food Technologist
Barton College
Moorabbin, VIC04-1995
Skills
- In depth knowledge of products and procedures
- Training of new staff, but also making sure staff were up to date with any new procedure updates
- Team player
- Can work without supervision
- Complaint handling
- Box sorter
- Task delegation
- Exceptional customer service and resolving customer inquiries and complaints
- Mail sorting and delivery
- Supervise and manage all postal operations
- Work place OHS
- Armaguard procedures
- Cash management, making sure cash management plan is implemented and actioned
- Keeping upto date with changes and new procedures
- Mail operations, accepting parcels, mail lodgements, postage assessment, out going and incoming mail Hand held scanner operations ie parcel association Mail redirections and holds
- Identity and Financial Services For instance Processing passports applications Also checking over passports and liaison with team member to go over any errors HRL and EIS that require high accuracy and compliance
- General Administration Basic Administration procedures like Philatelic orders, Armaguard recieving and outgoing Managing stock levels,
- Basic cleaning Keeping the work area tidy and clean and organised for the next person who uses the counter
- Customer Service and Sales Assisting customers with their enquires / complaints amd following through Retail transactions ie cash ,bank@post, cheques, money orders and processing bills
Timeline
Postal Service Supervisor
Doveton LPO
03.2025 - Current
Postal Service Employer
Coatesville LPO
06.2024 - 04.2025
Postal Service Officer
Balnarring LPO
06.2023 - 04.2025
Postal Service Empolyee
Narre Warren South LPO
05.2023 - 12.2024
Postal Service Officer
Cotham LPO
12.2019 - 03.2025
Postal Service Employee
Camberwell South LPO
03.2019 - 09.2023
Postal Service Manager
Armadale North Lpo
09.2014 - 01.2019
No Degree - Bachelor of Education.
Melbourne University
Associate of Science - Food Technologist
Barton College