Theresa Jacobs
Bamaga,QLD
Summary
Seeking a dynamic opportunity to challenge myself and enhance professional skills and abilities. Eager to acquire new tasks and skills to broaden horizons. Recognized as a fast learner, reliable, responsible, and hardworking individual. Proficient in Excel, Microsoft Word, MYOB, Microsoft PowerPoint, and other essential computer programs. Committed to meeting company policies and ensuring implementation of safety measures for optimal productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recruiter
NPA Family Resource Center
07.2024 - Current
- Assisting potential job seekers to Centrelink to apply for a claim.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent progress
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates to NPAFACS CDP.
- Assist with transportation to attend DHS appointments.
- Assist with forms and paperwork.
Recruitment Officer
NPA Family Resource Center
06.2024 - 07.2024
- Tracked key dates and deadlines and maintained specific personnel lists.
- Followed up with leads to explain the application process and answered questions to increase interest.
- Collected market intelligence activity to identify and develop new markets, courses, and opportunities.
- Hired employees and initiated new hire paperwork process.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
Project Mentor
NPA Family Resource Center
03.2024 - 06.2024
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Regularly assessed progress and provided feedback to support continued development.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Advocated for mentee to access available resources.
- Helped mentees develop organizational, time management and study skills.
Employment Support Officer
NPA Family Resource Center
11.2023 - 02.2024
- Completed case narratives to document client meetings.
- Met with clients and representatives to discuss program eligibility.
- Reviewed applications and resumes to support hiring activities.
Casual Employment Officer / Casual In Work Support Officer
NPA Family & Community Services ATSI Corp CDP office
01.2023
- Improved clients' understanding of job search and interview techniques to help individuals find employment
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
- Developed organizational filing systems for correspondence, communications, records and reports
- Assisted job seeker with EOI letter and resume and referring to recruitment officer
- Conducted face to face appointments with clients using ESAM program through Community Development Program System
- Assist job seekers with job provider duties such as supporting the individual find their pathway to employment
- Visited workplace employment delivering PPS with employers and employees
- Delivering knowledge of support services available to jobseekers to ensure support and assistance to maintain employment.
Admin Assistant
Injinoo Primary School
01.2014
- Assisting administer with office duties such as update class attendance within the education system
- Take phone calls and messages
- Assisting with file organizing and preparing worksheets such as Excel and PowerPoint presentation
- Technique skills such as emailing and scanning faxing
- After school cleaning at Northern Peninsula College
- Tidy, clean & maintain classrooms.
Admin Assistant
Northern Peninsula Area College Primary School
01.2013
- Assisting administer with office duties such as update class attendance within the education system
- Take phone calls and messages
- Assisting with file organizing and preparing worksheets such as Excel and PowerPoint presentation
- Create purchase orders
- Technique skills such as emailing and scanning faxing.
Employment Officer
NPA Family & Community Services ATSI Corp CDP office
01.2022 - 06.2022
- Improved clients' understanding of job search and interview techniques to help individuals find employment
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns
- Developed organizational filing systems for correspondence, communications, records and reports
- Assisted job seeker with EOI letter and resume and referring to recruitment officer
- Conducted face to face appointments with clients using ESAM program through Community Development Program System
- Assist job seekers with job provider duties such as supporting the individual find their pathway to employment.
Receptionist
NPA Family & Community Services ATSI Corp CDP office
08.2021 - 12.2021
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients and planned daily office events
- Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered office phone and emails to schedule appointments, answer questions and document information
- Pulled and organized requested documentation
- Greeted visitors and verified reasons for visit and appointment information
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Maintained office equipment, scheduling service to repair issues.
Casual Teachers Assistant
BAMKAZ TSI CORPORATION
02.2021 - 08.2021
- Monitored students in class, hallways and cafeteria to enforce school rules
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Supervised children and participated with children in activities
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Assisted teachers with lesson preparation and curriculum implementation
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Prepared lesson materials and visual aids to reinforce lesson concepts
- Laminated teaching materials to increase durability under repeated use.
Casual Teacher's Assistant
C&K Napranum Early Childhood Centre
01.2020 - 12.2020
- Assisted teachers with instruction and provided clerical support for diverse needs
- Monitored students in class, hallways and cafeteria to enforce school rules
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Distributed textbooks, workbooks, papers and pencils to students
- Organized student performance and enrichment activities to facilitate learning
- Supervised children and participated with children in activities
- Established positive relationships with students, parents, fellow teachers and school administrators
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Assisted teachers with lesson preparation and curriculum implementation
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Retail Assistant
CEQ IBIS NAPRANUM
01.2020 - 06.2020
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Casual Retail Assistant
ALPHA ISLAND & CAPE
07.2019 - 10.2019
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered questions about current promotions and resolved issues according to store policies
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Created price tags and merchandise signs for new items
- Offered friendly greetings and assistance to incoming customers
- Established good customer relations and excellent service to build and retain loyal customers
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Casual Retail Assistant
Bamaga Dreamtime LTD PTY
11.2017 - 12.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Created price tags and merchandise signs for new items
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Casual Teacher Assistant
Northern Peninsula Area College Primary
11.2015 - 12.2015
- Assisted teachers with instruction and provided clerical support for diverse needs
- Monitored students in class, hallways and cafeteria to enforce school rules
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation
- Distributed textbooks, workbooks, papers and pencils to students
- Conducted special assessments and tutoring sessions to support individual student needs
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Helped students master learning concepts through one-on-one and small group tutoring
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Worked one-on-one with special needs students to help navigate through school challenges.
Casual Retail Assistant
Bamaga Dreamtime LTD PTY
09.2015 - 10.2015
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Casual Retail Assistant
Bamaga LTD PTY
01.2014 - 01.2015
- Money Handling
- Customer Service
- Stock Take
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Created price tags and merchandise signs for new items
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Education
High School Diploma -
Northern Peninsula Area College
04.2014
High School Diploma -
Tully State High School
01.2014
High School Diploma -
Trinity Bay State High School
04.2012
Skills
- Organizing and Distributing Materials
- Organizational and Planning Skills
- Adapting to Classroom Needs
- Organization and Prioritization
- Punctual and Dependable
- Classroom Management
- Collaboration and Teamwork
- Coordinating with Teachers and Specialists
- Supervising Student Activities
- Attention to Detail
- Communicating with Parents and Teachers
- Written and Verbal Communication Skills
- Small Group Support and Assistance
- Helping Students with Special Needs
- Creating a Safe Learning Environment
- School Policy and Rules Enforcement
- Forecasting Employment Needs
- Problem-Solving
- Verbal and Written Communication
- Merchandising
- Stocking and Receiving
- Customer Needs Assessment
- Teamwork and Collaboration
- Display Setup
- Time Management
- Cash Handling
- Policy and Procedure Adherence
- Store Opening and Closing
- Flexible Schedule
- POS System Operation
- Customer Service
- Merchandising and Display
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- Strong Communication and Interpersonal Skills
- Payment Processing
- Adaptable and Flexible
- Inventory Management
- Returns and Exchanges
- Microsoft Office
- Organizational Skills
- Computer Skills
- People Skills
- Planning & Organizing
- Reliable & Trustworthy
- Supervision & Leadership
- Friendly, Positive Attitude
- Active Listening
- Problem Resolution
- Critical Thinking
- Call Answering and Routing
- Calendar Management
- Administrative Support
- Prioritization and Time Management
- Computer Proficiency
- Scheduling and Calendar Management
- Appointment Scheduling
- Multitasking and Prioritization
- Data Entry
Certification
- Certificate I Hospitality
- Certificate I Workplace Health & Safety
- Certificate I Business
- Certificate II Business
- Certificate III Business
- Certificate in Safe Manual Handling course
- Certificate in Display Screen Equipment course
- Certificate in Lifting Technique Basics course
- Certificate in Ergonomics course
- Certificate in Fatigue/Mental Health course
- Open Drivers Licences
- Blue Card
Additional Information
2008 – First leadership camp which was held out in one of the islands in the Torres Straits. 2010 - Year 10 leadership camp at our local tourist attraction.
2013- Indigenous Leaders of Tomorrow, a leadership program that is held twice throughout the year in Cairns. It is an Indigenous program that is combined with different Indigenous from campuses throughout Far North Queensland.
2013 – Also attended Indigenous Summer's program in Sydney at the University of Sydney. It is also an Indigenous program that is combined with different students from Queensland and New South Wales.
2014 – Attended and graduated from the Indigenous Leaders of Tomorrow program within Far North Queensland, Cairns.
2014 – Attended and graduated from the Indigenous Winters Program in Sydney at the University of Sydney.
2014 – Year 12 leadership camp that was held at our local tourist attraction.
References
Sajida Nona
Compliance & Case Management Coordinator
NPA Family and Community Services ATSI Corporation Community and Development Program
245 Jacob Street, Bamaga, QLD, 4876,
07 4233 3000
Flossie Cook
Recruiter Officer
NPA Family and Community Services ATSI Corporation Community and Development Program
245 Jacob Street, Bamaga, QLD, 4876,
07 4233 3000
Timeline
Recruiter
NPA Family Resource Center
07.2024 - Current
Recruitment Officer
NPA Family Resource Center
06.2024 - 07.2024
Project Mentor
NPA Family Resource Center
03.2024 - 06.2024
Employment Support Officer
NPA Family Resource Center
11.2023 - 02.2024
Casual Employment Officer / Casual In Work Support Officer
NPA Family & Community Services ATSI Corp CDP office
01.2023
Employment Officer
NPA Family & Community Services ATSI Corp CDP office
01.2022 - 06.2022
Receptionist
NPA Family & Community Services ATSI Corp CDP office
08.2021 - 12.2021
Casual Teachers Assistant
BAMKAZ TSI CORPORATION
02.2021 - 08.2021
Casual Teacher's Assistant
C&K Napranum Early Childhood Centre
01.2020 - 12.2020
Retail Assistant
CEQ IBIS NAPRANUM
01.2020 - 06.2020
Casual Retail Assistant
ALPHA ISLAND & CAPE
07.2019 - 10.2019
Casual Retail Assistant
Bamaga Dreamtime LTD PTY
11.2017 - 12.2018
Casual Teacher Assistant
Northern Peninsula Area College Primary
11.2015 - 12.2015
Casual Retail Assistant
Bamaga Dreamtime LTD PTY
09.2015 - 10.2015
Admin Assistant
Injinoo Primary School
01.2014
Casual Retail Assistant
Bamaga LTD PTY
01.2014 - 01.2015
Admin Assistant
Northern Peninsula Area College Primary School
01.2013
High School Diploma -
Northern Peninsula Area College
High School Diploma -
Tully State High School
High School Diploma -
Trinity Bay State High School
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