David Thomas
Epping,VIC
Summary
Dynamic Workshop Controller at Velocity Truck Centre with a proven track record in optimizing workflow and enhancing customer satisfaction. Expert in diagnostic equipment and maintenance scheduling. Strong leadership and quality management skills drive team performance and compliance with safety standards.
Overview
24
24
years of professional experience
Work History
Workshop Controller
Velocity Truck Centre
12.2013 - Current
- Championed the use of advanced diagnostic equipment to accurately identify faults leading to higher first-time fix rates.
- Streamlined repair processes for faster turnaround times and increased customer satisfaction.
- Developed comprehensive training programs for new employees, improving overall workforce skill levels.
- Resolved complex technical issues by leveraging expertise in automotive diagnostics and repair techniques.
- Implemented a preventive maintenance program, resulting in fewer emergency repairs and increased workshop productivity.
- Coordinated closely with other departments to ensure seamless workflow integration between the workshop, sales, and administrative teams.
- Provided exceptional customer service by promptly addressing concerns and ensuring timely communication updates on repair progress.
- Ensured compliance with industry regulations through consistent documentation practices and rigorous internal audits.
- Reduced downtime with proactive maintenance of workshop equipment and tools.
- Maintained high-quality work standards by enforcing strict quality control measures and regular staff training.
- Enhanced workshop efficiency by implementing effective scheduling and resource allocation strategies.
- Created a safe working environment by implementing robust safety procedures compliant with OSHA regulations.
Diesel Fitter
Komtech
10.2012 - 11.2013
- Ensured timely completion of work orders by managing multiple tasks simultaneously while maintaining a high level of quality control.
- Promoted a clean working environment by routinely organizing workspace and disposing of waste materials properly.
- Optimized equipment performance by adhering to preventive maintenance schedules and procedures.
- Troubleshot hydraulic systems efficiently, resulting in faster turnaround times on critical system repairs or replacements.
Diesel Mechanic
Scania
07.2007 - 08.2010
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Mechanic
Ultra-Tune
11.2005 - 07.2007
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Apprentice Mechanic
Marlows
09.2001 - 11.2005
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
Apprentice Mechanic
KCJ Services
01.2001 - 09.2001
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Operated mechanic's tools and shop equipment safely to prevent damage.
Skills
- Health and safety
- Deadline management
- Task delegation
- Maintenance scheduling
- Workflow optimization
- Workshop management
- Quality management systems
Timeline
Workshop Controller
Velocity Truck Centre
12.2013 - Current
Diesel Fitter
Komtech
10.2012 - 11.2013
Diesel Mechanic
Scania
07.2007 - 08.2010
Mechanic
Ultra-Tune
11.2005 - 07.2007
Apprentice Mechanic
Marlows
09.2001 - 11.2005
Apprentice Mechanic
KCJ Services
01.2001 - 09.2001
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