Theresa Raner
Werribee,VIC
Summary
A happy and dependable team leader with proven skills in organizing daily activities, optimizing productivity, and effective communication. Experienced in conflict resolution and documentation processes.
A fast learner who is always open to learning new skills.
Overview
31
31
years of professional experience
Work History
Team Leader (Cleaning & Engine wash)
145 AVIATION - SKYGARD
MELBOURNE, VICTORIA
09.2023 - Current
- Organise rooster and delegate daily tasks to team members to optimize group productivity
- Coordinate daily operations to ensure smooth workflow and efficiency in processes
- Trained new employees on safety protocols and operational procedures
- Monitor inventory levels to maintain necessary supplies
- Communicate and organize paperwork with airline maintenance engineers.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Upload all signed documents
Self Employed Cleaning Contractor
BLOOM Home & Garden
Melbourne, Victoria
04.2020 - 07.2025
- Collaborated with real estate agents for end of lease cleaning and gardening
- Commercial & post build cleaning properties
- Organise cleaning for NDIS clients with Management planners
- Managed time effectively to complete tasks within scheduled hours.
- Inspected rooms for damages and patched holes on walls before beginning work on them.
- Used steam equipment for upholstery and carpeting.
Aesthetician
Melbourne SMP Clinic
Elsternwick, Victoria
02.2005 - 03.2020
- Performed Scalp Micro Pigmentation and cosmetic tattoo procedures
- Formulated and sold own organic skincare products
- Developed marketing materials to promote clinic services and offerings.
- Conducted consultations with new clients to assess needs and discuss desired outcomes.
Customer Service Officer
AUSTRALIA POST Contact Centre
Melbourne, Victoria
01.2002 - 01.2004
- Passport Enquiries
- Locate lost mail/parcels
- Log customer complaints
- Offer solutions and resolve customer issues
- Provide cost and postage estimates
Collections Officer
NATIONAL AUSTRALIA BANK
Melbourne, Victoria
05.1999 - 11.2002
- Negotiate payments and resolve disputes
- Contact clients with overdue accounts
- Process payment arrangements
- Meet targets (individual & team)
- Reviewed financial records to assess credit risk and payment history.
- Documented interactions and maintained accurate records in the database.
Payroll Officer
NATIONAL AUSTRALIA BANK
EAST MELBOURNE, Victoria
03.1995 - 10.1998
- Processed payroll for merchants and employees
- Assisted in resolving payroll inquiries from employees and management.
- Reconciled payroll accounts to ensure accuracy of data entry into the system.
Education
Certificate of Silversmithing -
Monash University (Short Courses)
Clayton, VIC11-2013
Diploma in E-Business - Business
Victoria University
Melbourne, Victoria, VIC11-2005
Bachelor of Business - BBM -
Victorian Institute of Technology (VIC UNI)
Melbourne, Victoria, VIC11-1999
Skills
- Effective communication
- Conflict resolution
- Overseeing daily activities
- Documentation and reporting
- Complaint resolution
- Verbal and written communication
- Teamwork and collaboration
- ASIC Card holder
Timeline
Team Leader (Cleaning & Engine wash)
145 AVIATION - SKYGARD
09.2023 - Current
Self Employed Cleaning Contractor
BLOOM Home & Garden
04.2020 - 07.2025
Aesthetician
Melbourne SMP Clinic
02.2005 - 03.2020
Customer Service Officer
AUSTRALIA POST Contact Centre
01.2002 - 01.2004
Collections Officer
NATIONAL AUSTRALIA BANK
05.1999 - 11.2002
Payroll Officer
NATIONAL AUSTRALIA BANK
03.1995 - 10.1998
Certificate of Silversmithing -
Monash University (Short Courses)
Diploma in E-Business - Business
Victoria University
Bachelor of Business - BBM -
Victorian Institute of Technology (VIC UNI)