Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA SALANOA

Craigieburn,VIC

Summary

To gain a better understanding and knowledge of different work environments. Also want to expand my learning criteria in different work places. Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling passengers and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Organized Guest Services Supervisor with one year of experience and training in Service Desk (Supervisor) Successful at creating and maintaining long-term, individualised relationships with clients and working cross-functionally for efficient client services and management. Offering modern and innovative leadership.

Overview

8
8
years of professional experience

Work History

Retail assistant

05.2022 - 09.2022
  • Helping customers with their needs
  • Unloading stock
  • Making sure the store is tidy
  • Handling cash register

waitress

02.2017 - 10.2021
  • Cleaning tables and floors
  • Serving food
  • Taking customers orders
  • Bad work wear

Guest Services Agent

Oceania Aviation
08.2023 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.

Passenger Service Agent

Dnata Airport Services
06.2022 - Current
  • Supervisor for Fly Bonza
  • Check in agent for Air Calin
  • Check in agent for Cathay Pacific
  • Also pushing passengers from the inbounds to the outbound gates (arrivals and departures)

Education

Certified lash technician -

bachelors degree - business management

RMIT University
Melbourne, VIC
11.2023

Mount Ridley College
Craigieburn, VIC
11.2020

Skills

  • Organization
  • Networking
  • Verbal Communication
  • Software Proficiency
  • Team Building
  • Computer Skills
  • Customer Service
  • Problem Resolution
  • Public Speaking
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Supervision and leadership
  • Problem-Solving

Timeline

Guest Services Agent

Oceania Aviation
08.2023 - Current

Passenger Service Agent

Dnata Airport Services
06.2022 - Current

Retail assistant

05.2022 - 09.2022

waitress

02.2017 - 10.2021

Certified lash technician -

bachelors degree - business management

RMIT University

Mount Ridley College
THERESA SALANOA