Theresa Smith
Normanville,SA
Summary
Dynamic professional with a proven track record, enhancing customer satisfaction through exceptional service and expertise in espresso machine operation. Adept at fostering positive environments and managing time efficiently, I excel in both team collaboration and meticulous attention to detail. My approach has consistently contributed to superior service quality and operational excellence.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Knowledgeable Desired Position with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
15
15
years of professional experience
Work History
Barista
Cafe on Bungala
07.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Small Business Owner
Southbound Diner
07.2016 - 10.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Front of House Employee
Lillas Cafe
05.2010 - 05.2016
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Woodridge College And Preparatory School
South Africa01-2009
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Safe food handling
- Latte art
- Positive and professional
- Customer service
About me
Im a devoted mother of two children. I have lived in Normanville for 15 years with my husband. I am originally from South Africa and completed my schooling there in 2009. I have three small dogs. I love spending time outdoors and being present in the moment. I love being creative and finding ideas on pinterest. I love the beach and spending time with my family.
Timeline
Barista
Cafe on Bungala
07.2024 - 01.2025
Small Business Owner
Southbound Diner
07.2016 - 10.2019
Front of House Employee
Lillas Cafe
05.2010 - 05.2016
Woodridge College And Preparatory School
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