Theresa Engedal
Marketing Coordinator
Stafford Heights,QLD
Summary
Dedicated marketing professional with a passion for services marketing and a history of meeting company goals utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
EDU Denmark
10.2021 - 02.2023
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Optimized social media channels and web pages to improve SEO and usability.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Used Adobe Creative Suite and Canva to design promotional materials, social media posts and mobile advertisements.
- Managed administrative logistics of events planning, event booking and event promotions.
- Supported and enhanced digital presence through inbound marketing tactics designed to attract, engage and convert customers.
- Used CRM tools and reporting to track progress from lead to customer.
- Cultivated and maintained professional relationships with high-value clients.
- Planned and executed roadshows for client partnerships on time and within budget.
COVID-19 Tester
Falck Denmark
04.2021 - 09.2021
- Collected and treated patient samples to test for COVID-19 infection.
- Oversaw patient registration and processing.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Completed necessary reports and documentation on time and to specifications.
Insurance Claims Specialist
Tryg Insurance
09.2017 - 09.2018
- Evaluated and settled complex insurance claims in strict timeframes.
- Affirmed or denied coverage fairly based on thorough investigations.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Processed and recorded new policies and claims.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Insurance Assistant
Tryg Insurance
10.2014 - 08.2017
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Met customer call guidelines for service levels, handle time and productivity.
- Evaluated and settled minor insurance claims in strict timeframes.
- Assisted legal team in defending company in recourse against airlines.
Education
Master of Arts - Master of Business (Public Relations)
Queensland University of Technology
Brisbane, QLD07.2020
Bachelor of Arts - International Business Communication
Aarhus University, Aarhus BSS
Aarhus, Denmark01.2018
Skills
- Event Co-ordination, Planning and Execution
- Campaign and Content Management
- Web Site/Social Media Content Creation and Copywriting
- Digital Marketing Strategy and Implementation
- Analytics and SEO
- CMS and website editing (Drupal)
- CRM (ActiveCampaign)
- Canva and Adobe Creative Suite
- Microsoft Suite
- Client Contact and Customer Service
- Teamwork and Collaboration
- Public Speaking and Presentation
Certification
- The Fundamentals of Digital Marketing, Google - March 2021
Languages
Danish
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Marketing Coordinator
EDU Denmark
10.2021 - 02.2023
COVID-19 Tester
Falck Denmark
04.2021 - 09.2021
Insurance Claims Specialist
Tryg Insurance
09.2017 - 09.2018
Insurance Assistant
Tryg Insurance
10.2014 - 08.2017
Master of Arts - Master of Business (Public Relations)
Queensland University of Technology
Bachelor of Arts - International Business Communication
Aarhus University, Aarhus BSS
Similar Profiles
Thor Meincke NoerThor Meincke Noer
Team Leader and Coach of Paid Employees at UNICEF DenmarkTeam Leader and Coach of Paid Employees at UNICEF Denmark
Jasmin AlshammariJasmin Alshammari
Airport Security Agent at ICTS DenmarkAirport Security Agent at ICTS Denmark
ALESSIA BARTOLACCIALESSIA BARTOLACCI
Visiting PhD Student at University of Southern DenmarkVisiting PhD Student at University of Southern Denmark
Deirdre WolmaransDeirdre Wolmarans
English as a Second Language Teacher at ILSC BrisbaneEnglish as a Second Language Teacher at ILSC Brisbane
KAREN WARDKAREN WARD
Community Specialist/ Customer Service Agent at Aveo RetirementCommunity Specialist/ Customer Service Agent at Aveo Retirement