Therese Dawson
San Isidore
Summary
Dynamic professional with a robust background in healthcare and business management, notably as a Small Business Owner at Laser Tag Wagga. Excelled in operations management and customer service, enhancing company reputation and profitability. Skilled in clinical documentation and patient care, with a track record in fostering teamwork and collaboration.
Personable and compassionate individual dedicated to providing exceptional patient care with foundational understanding of medical terminology and management techniques. Committed to contributing to improved client outcomes through attentive and empathetic care.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Laser Tag Wagga
08.2019 - 02.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Administration Officer
MLHD Metabolic Obesity Service
07.2018 - 09.2019
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Endorsed Enrolled Nurse
Wagga Wagga Base Hospital
12.2007 - 08.2018
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Performed task of Scout Nurse in Operating Theatre, utilising aseptic procedures, assisting operating team including surgeon, surgeons assistant, scrub nurse, anaesthetist and anaesthetic nurse.
- Managed endoscopic suite, performing and supervising reprocessing and sterilisation of endoscopic equipment, including bronchoscopes, cystoscopes and duodenoscopes, in accordance with regulatory requirements.
Theatre Loan Equipment Co-ordinator
Wagga Wagga Base Hospital Operating Theatre
01.2009 - 06.2018
- Consulting with booking office, surgeons and equipment companies to ensure correct equipment available for specific patients.
- Manage accounts payable for loan equipment and consignment stock.
- Handled replenishment of used stock including prosthetics and implants, to ensure full compliment of equipment and consumables available for surgeries the following day.
- Unpack and check-in loan prosthesis for complete joint replacements, ensuring all option available.
- Communicate with other medical facilities to borrow equipment or consumables, and arrange delivery and return of same.
- Established effective communication channels between departments, loan companies, booking office and surgeons for seamless coordination of equipment needs.
Education
Certificate IV in Personal Training
Australian Institute of Personal Trainers
Online07-2016
Certificate IV in Nursing
TAFE NSW
NSW12-2007
Skills
- Direct patient care
- Patient assessment
- Clinical documentation
- Health promotion
- Care plan implementation
- Business marketing, management and development
- Customer service management
- Teamwork and collaboration
- Relationship building
- Team leadership
- Operations management
- Financial management
- Staff hiring
- Staffing and employee performance management
- Payroll administration and HR management
Timeline
Small Business Owner
Laser Tag Wagga
08.2019 - 02.2025
Administration Officer
MLHD Metabolic Obesity Service
07.2018 - 09.2019
Theatre Loan Equipment Co-ordinator
Wagga Wagga Base Hospital Operating Theatre
01.2009 - 06.2018
Endorsed Enrolled Nurse
Wagga Wagga Base Hospital
12.2007 - 08.2018
Certificate IV in Personal Training
Australian Institute of Personal Trainers
Certificate IV in Nursing
TAFE NSW
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