Therese Kennedy
Kensington Grove,Qld
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
31
31
years of professional experience
Work History
Online Shpper
Coles Supermarket
06.2011 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined order processing for faster delivery times and increased customer satisfaction.
- Cultivated long-term relationships with customers by providing personalized shopping experiences.
- Maximized revenue through effective product recommendations based on customer preferences and needs.
- Maintained a clean, organized, and visually appealing online store for easy navigation and efficient purchasing processes.
All Rounder
Big W
11.2006 - 03.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Service Cashier
Woolworths Group
11.2000 - 09.2003
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Reduced wait times for customers with speedy and precise cash register operations.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
Service Cashier
Franklins Fresh
11.2000 - 08.2002
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Reduced wait times for customers with speedy and precise cash register operations.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
Service Cashier
Franklins Fresh
11.1998 - 11.2000
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
Service Cashier
Jewel Supermarket
04.1998 - 11.1998
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Reduced wait times for customers with speedy and precise cash register operations.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
Cashier
Woolworths Group
10.1996 - 03.1997
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Cashier
Jewels
03.1996 - 08.1996
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Woolworths Supermarket
08.1994 - 08.1995
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
BI-LO
02.1993 - 07.1994
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Mt Austin
Wagga Wagga, NSW12.1992
Skills
- Social Media Promotion
- Product Research
- Order tracking
- Online Marketing
- Online Order Processing
- Prioritizing Orders
- Customer Service
- Online ordering familiarity
Timeline
Online Shpper
Coles Supermarket
06.2011 - Current
All Rounder
Big W
11.2006 - 03.2011
Service Cashier
Woolworths Group
11.2000 - 09.2003
Service Cashier
Franklins Fresh
11.2000 - 08.2002
Service Cashier
Franklins Fresh
11.1998 - 11.2000
Service Cashier
Jewel Supermarket
04.1998 - 11.1998
Cashier
Woolworths Group
10.1996 - 03.1997
Customer Service Cashier
Jewels
03.1996 - 08.1996
Cashier
Woolworths Supermarket
08.1994 - 08.1995
Cashier
BI-LO
02.1993 - 07.1994
Mt Austin