Summary
Overview
Work History
Education
Skills
Timeline
Generic

Therese Kennedy

Kensington Grove,Qld

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

31
31
years of professional experience

Work History

Online Shpper

Coles Supermarket
06.2011 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Streamlined order processing for faster delivery times and increased customer satisfaction.
  • Cultivated long-term relationships with customers by providing personalized shopping experiences.
  • Maximized revenue through effective product recommendations based on customer preferences and needs.
  • Maintained a clean, organized, and visually appealing online store for easy navigation and efficient purchasing processes.

All Rounder

Big W
11.2006 - 03.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Service Cashier

Woolworths Group
11.2000 - 09.2003
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Reduced wait times for customers with speedy and precise cash register operations.
  • Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.

Service Cashier

Franklins Fresh
11.2000 - 08.2002
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Reduced wait times for customers with speedy and precise cash register operations.
  • Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.

Service Cashier

Franklins Fresh
11.1998 - 11.2000
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Collaborated with team members to maintain adequate inventory levels at the front-end of the store.
  • Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.

Service Cashier

Jewel Supermarket
04.1998 - 11.1998
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Reduced wait times for customers with speedy and precise cash register operations.
  • Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.

Cashier

Woolworths Group
10.1996 - 03.1997
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Cashier

Jewels
03.1996 - 08.1996
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Cashier

Woolworths Supermarket
08.1994 - 08.1995
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

BI-LO
02.1993 - 07.1994
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Mt Austin
Wagga Wagga, NSW
12.1992

Skills

  • Social Media Promotion
  • Product Research
  • Order tracking
  • Online Marketing
  • Online Order Processing
  • Prioritizing Orders
  • Customer Service
  • Online ordering familiarity

Timeline

Online Shpper

Coles Supermarket
06.2011 - Current

All Rounder

Big W
11.2006 - 03.2011

Service Cashier

Woolworths Group
11.2000 - 09.2003

Service Cashier

Franklins Fresh
11.2000 - 08.2002

Service Cashier

Franklins Fresh
11.1998 - 11.2000

Service Cashier

Jewel Supermarket
04.1998 - 11.1998

Cashier

Woolworths Group
10.1996 - 03.1997

Customer Service Cashier

Jewels
03.1996 - 08.1996

Cashier

Woolworths Supermarket
08.1994 - 08.1995

Cashier

BI-LO
02.1993 - 07.1994

Mt Austin
Therese Kennedy