Therese Nakad
Sydney
Summary
I possess a variety of useful workplace skills that can be transferred to different work environments and industries. I am a strategic thinker who is self-motivated and able to multi-task. I am well organised, able to successfully work under pressure and an effective team member. My confident interpersonal skills and fluent trilingual expertise mean that I demonstrate fortitude in language, communication and easily make connections with many different people. I have continually managed to receive many compliments for my exceptional customer service and quality of work, which I will proudly demonstrate in every workplace I join.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TAFE NSW
12.2022 - Current
- Delivered exceptional customer service by promptly and accurately responding to inquiries via inbound calls and outbound emails
- Resolved customer issues and conflicts by actively listening, analysing problems, and providing suitable solutions
- Contributed to a positive customer experience and provided customers with a sense of empathy and calm
- Worked effectively at meeting personal goals and company KPIs in order to ensure continuous excellence
Spiritual Coordinator - Volunteer
St John the Beloved Maronite Catholic Church
01.2024 - Current
- Provided opportunities to strengthen faith and Maronite Catholic identity within the Church
- Actively promoted and coordinated youth spiritual events within the Church
- Developed strong connections with youth members by organizing engaging and spiritual day retreats, spiritual talks and church events
- Collaborated with fellow church leaders to create programs targeting specific needs within the congregation''s youth population.
- Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
- Assisted with and coordinated fundraising activities.
Youth Mentor Volunteer
Raise Foundation
03.2023 - 11.2024
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
- Coached mentees on conflict resolution techniques to improve interpersonal skills both within peer groups and family settings.
- Honoured confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues.
Crew Member
Five Guys
09.2021 - 12.2022
- Excelled in performing essential tasks including runner/frontline coordinating, order taking/dining room attendant, grill operating, sandwich making, fry station handling, drinks and cashier operating
- Maintained friendly, fast, and accurate service, ensured an excellent customer experience, and made sure all products are consistent with company standards
- Ensured the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
- Worked as a team player to support other employees in completing their tasks
Administration – Covid-19 RAT Testing
Positive Health Group
10.2021 - 03.2022
- Recorded names, dates and times of employees working on site or in the building, who are required to complete a RAT test
- Aided nurses in completing RAT testing and followed rules from medical staff to ensure all patients are clear of Covid-19
- Responsibly checked, and double checked all tests before kindly informing patients of their result and taking the relevant steps after
- Worked efficiently in a fast-paced environment, keeping a high standard of service and friendliness, while making sure patients are always comfortable
- Maintained an organised and clean station, restocked on medical equipment and ensured all surfaces are sanitised on a regular basis
Waitress, Front of House, Cashier
Itza Mezza Bar and Grill
04.2020 - 06.2021
- Extensive experience in all areas of the restaurant, including preparing and serving food and beverages, taking customers' orders, operating cash registers, preparing sales invoices, clearing away and cleaning used dishes and assisting the preparation and cooking of food when required
- Professionally served and catered to the needs of over 200 patrons
- Manage bar inventory, restocking supplies and placing orders for spirits, beer, wines, and mixers
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Pour and prepare mixed drinks on daily basis, with high demand and pressure
- Suggested new and fun strategies to boost and maintain staff optimism and enhance restaurant productivity
- Encourage feedback from customers and then use this feedback to implement positive changes within the restaurant
- Adhere and implement strategies that comply with to Workplace Health and Safety requirements and policies
- Responsible for efficiently identifying any foreseeable problematic situations and resolving incidents to the satisfaction of all parties involved
Sales Assistant
Homey
09.2018 - 01.2020
- Maintained customer satisfaction through superior and friendly service
- Maintain a well-kept and clean store and ensured that all products are presented in an appealing manner
- Received and uploaded new products, continuously ensuring that shelves are fully stocked with merchandise
- Determine the needs and wants of a customer and suggest options that fit the demand
- Adhered to company rules and implemented all guidelines and procedures
- Welcomed and engaged in friendly conversation with customers to provide them with the proper product they need
Cashier
Family Grocery Store
07.2016 - 09.2019
- Provided a positive customer experience with friendly, cheerful, and polite service
- Registered sales on a cash register by scanning items and totalling customer's purchases, and bagged purchases when needed
- Resolved customer issues and answered all questions about different items in the store
- Responsibly operated a cash register by recording prices and purchases
Education
Bachelor - Psychology
Macquarie University
Sydney, NSW03-2025
Certificate III - Customer Service
TAFE NSW
NSW05-2024
Certificate III - Hospitality
Precise Training
Parramatta, NSW06-2022
Diploma - Social Sciences
Western Sydney University
Sydney, NSW01.2021
High School Certificate - Sociology and Economy
Central College Jounieh
01.2019
Skills
- Multitasking and organization
- Customer service
- Critical thinking
- Positive attitude
- Self-awareness and management
- Team leadership qualities
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Awards And Skills
- Position Paper Award and Certificate of Participation, Model United Nations – Representing Japan in the Third General Assembly (SOCHUM), 2014
- Position Paper Award and Certificate of Participation, Model United Nations – Representing Slovakia in the Sixth General Assembly (Legal Committee), 2017
- Country Statement Award and Certificate of Participation, Model Arab League – Representing Algeria, 2018
Timeline
Spiritual Coordinator - Volunteer
St John the Beloved Maronite Catholic Church
01.2024 - Current
Youth Mentor Volunteer
Raise Foundation
03.2023 - 11.2024
Customer Service Representative
TAFE NSW
12.2022 - Current
Administration – Covid-19 RAT Testing
Positive Health Group
10.2021 - 03.2022
Crew Member
Five Guys
09.2021 - 12.2022
Waitress, Front of House, Cashier
Itza Mezza Bar and Grill
04.2020 - 06.2021
Sales Assistant
Homey
09.2018 - 01.2020
Cashier
Family Grocery Store
07.2016 - 09.2019
High School Certificate - Sociology and Economy
Central College Jounieh
Bachelor - Psychology
Macquarie University
Certificate III - Customer Service
TAFE NSW
Certificate III - Hospitality
Precise Training
Diploma - Social Sciences
Western Sydney University
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