Therese Pecora
Little Mountain ,Queensla
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
43
43
years of professional experience
Work History
Restaurant Owner
Doms At Kings
06.2010 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Oversaw food preparation and monitored safety protocols.
Administrative Office Manager
Coastal Solar Solutions
10.2008 - 06.2010
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Mortgage Broker
Cavalier Finance
02.2004 - 06.2008
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Assessed clients' financial data to determine loan suitability.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Exceeded sales targets by cultivating strong relationships with real estate professionals, generating a steady stream of referral business.
- Delivered educational presentations on mortgage topics at local events or workshops, raising community awareness of available home financing options.
- Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
- Stayed up-to-date on current market trends and regulatory changes, ensuring accurate advice and guidance for clients navigating the mortgage landscape.
Mobile Lending Manager
Commonwealth Bank
07.1981 - 02.2004
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Delivered exceptional customer service, consistently resolving issues promptly and maintaining high levels of client satisfaction.
- Made recommendations after completing prospects' loan analysis.
- Improved operational efficiency by identifying areas for improvement within the loan processing system, implementing changes as needed.
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
- Optimized underwriting guidelines, resulting in improved decision-making accuracy for loan applications.
- Managed risk effectively by closely monitoring loan performance and conducting thorough credit assessments.
- Oversaw entire loan process to provide each client received exceptional service.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Promptly prepared and submitted accurate paperwork to accounting office for processing to state and lending institutions within allotted time.
Education
Diploma Finance
UNSW
Online Sydney02.2005
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Inventory Management
- Staff Management
- Small business operations
- Vendor Relations
- Employee Scheduling
- Staff hiring
- Delivery Scheduling
Parishioner at OLR Church
Involved at the OLR church. I attend regularly and currently enjoy some of the extra activities run by the Church. I belong to the Womens Prayer group and assist with the Alpha courses.
Timeline
Restaurant Owner
Doms At Kings
06.2010 - Current
Administrative Office Manager
Coastal Solar Solutions
10.2008 - 06.2010
Mortgage Broker
Cavalier Finance
02.2004 - 06.2008
Mobile Lending Manager
Commonwealth Bank
07.1981 - 02.2004
Diploma Finance
UNSW