Therese Roby
Dee Why,NSW
Summary
Passionate Trainer with extensive knowledge of Business and Leadership and Management training and proven success working with job seekers and traineeship clients. Devoted to long-lasting and comprehensive results for every client. Trained in Business and Leadership and Management, using various software delivery methods
Overview
6
6
years of professional experience
Work History
Trainer and Assessor
One Training
10.2023 - Current
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Delivered training to job seekers giving them skills in navigating laptops and completing assessments.
- Trained and mentored several job seekers.
Trainer and Assessor
Target Training
01.2022 - Current
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Delivered online training via Zoom and teams
- Presented Certificate III and IV in Business as well as Certificate IV and Diploma Leadership and Management.
- Ran group workshops and ensured team collaboration
Trainer and Assessor
Lux Education
01.2022 - Current
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Delivered Certificate III and IV in Business, Certificate IV and Diploma in Leadership and Management.
Trainer and Facilitator
Enhanced Business Solutions
02.2019 - Current
- Online trainer in Certificate III and IV in Business, face to face and online delivering Certificate IV and Diploma Leadership and Management
- Platforms used are ConexEd, Canvas, Teams, Cherry, Axcelerate and Zoom
- I specialise in Business and Leadership, ensuring all students are equipped and up skilled in all facets of business
- I equip them with business and life skills and support all learning stages
- I validate resources and have input into them
- Assisting varied range of clients by delivering BSB50420, BSB40520, BSB40120, BSB30120, BSB50215
- Delivery of group training via online environments and face to face
- Delivery of work-based content
- Monitoring client needs
- Assessment and facilitation one on one
- Maintaining client relations and feedback
- Quality assessment write-ups and organisational skills
- Customer service for all stakeholders
- Meeting with Registered Training organisation managers and owners on monthly meetings
- Collaborating with training managers for the improvement and engagement of students.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Prepared and presented supplementary learning material to support structured lessons.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Identified areas in need of improvement and implemented solutions.
Trainer and Assessor
Stride Learning
01.2019 - Current
- Improved employee performance through delivering of training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered Training Certificate IV and Diploma in Leadership and Management, Certificate III in Business and Certificate IV in Business.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Contract Trainer and Assessor
Enhanced Business Solutions
08.2018 - Current
- Through the industry experience, key areas are communicating effectively and building positive relationships
- Supporting local government and connecting with a variety of businesses to seek support and change
- Networking with other businesses to promote and build relationships
- Arranging meetings with stakeholders
- Workplace delivery and one on one assessment experience Delivery of work-based training
- Over 30 years of dedicated and passionate business and tourism experience Over 7 years of training and assessment, online and face to face
- Quality assessment write-ups and organisational skills Networking and meeting with business owners Organisation of meetings
- Time management and communication skills High level of customer contact
- Keyboard accuracy
- Selling products and services
- Self-motivated and passionate about superior customer service levels and better business systems
- Lengthy experience at managing own sole trader ship including business development and marketing responsibilities
- Eligibility checks, completions, and enrolment of new trainees
- Passionate about people and how I can help them in their business
- Ability to navigate online portals
- Ability to deliver zoom sessions
- Ability to manage time effectively
- Ability to liaise with students in a positive way
- Collaborating in a team
- Project manage new products for the hospitality industry, meeting with key stakeholders
- Workplace training & assessment delivery
- Supply of Smart Bill Folder, and other cutting-edge products to improve client sales and team effectiveness
- Design and implementation of additional Marketing & Sales strategies
- Arranging and organising day to day of running a business
- Liaising and arranging meetings with stakeholders
- Design and implementation of marketing initiatives
- Management of MYOB, CRM’S, QuickBooks, Xero
- Networking and generating leads
- Maintained an up-to-date knowledge of issues surrounding relevant legislation and statistics and the impact changes could have on the organisation
- Fulfilled a range of administrative tasks including the report / procedure writing, minuting of meetings, calendar scheduling for appointments with internal and external customers
- Attending other trainer’s workplace assessment and assisting with literacy
- Selling overseas products to the Australian Market, Smart Bill Folder and One Wifi – SALES
- Helping to build a new application for the iPad for restaurants
- Strong commitment to development and maintenance of superior customer service
- Attended and contributed weekly meetings
- Managed sales processes and networks
- Lead generation
- Managed marketing strategies
- Managed budgets
- Working with RTO’s
- Sourcing new business
- Fulfilled a range of administrative tasks including report/procedure writing, minutes of meetings, calendar scheduling for appointments with internal and external customers.
- Increased learner engagement by incorporating interactive training methods and group activities.
- Delivered customized training sessions for diverse audiences, ensuring content relevance and comprehension.
- Managed logistics for training events, including scheduling, room setup, and materials preparation.
- Sought continuous improvement by soliciting feedback from participants and adjusting content as needed.
- Achieved high satisfaction ratings from both participants and clients for engaging presentations and clear explanations.
- Demonstrated adaptability by modifying instructional strategies based on the specific needs of each audience.
Trainer and Assessor
Gateway Training Academy
01.2022 - 01.2023
Trainer and Assessor
Academy Green
01.2022 - 01.2023
Trainer and Assessor
Arc Training
01.2019 - 01.2022
Education
Statement of Attainment – BSBLDR412,BSBLDR413,BSBXTW401 -
Targett Training
01.2023
Diploma Leadership and management (currently undertaking) -
Targett Training
01.2023
TAE40122 – Certificate IV TAE -
RTO Leadership institute
01.2023
Certificate III in Business BSB30120 -
Gateway Training Academy
01.2022
Infection Control Skill Set Retail HLTSS00065 -
ARC Training
01.2020
Certificate IV in Leadership and Management BSB42015 -
Australian College of Higher Studies (AUSCH)
01.2020
Certificate IV in Business BSB40215 -
Australian College of Higher Studies (AUSCH)
01.2018
Certificate III in Customer Engagement BSB30215 -
Australian College of Higher Studies (AUSCH)
01.2018
Certificate IV in Business Administration BSB40515 -
Australian College of Higher Studies (AUSCH)
01.2016
Certificate IV in Training and Assessment TAE40110 -
Mantra Training and Development
01.2013
TAELLN401 Address adult language, literacy, and numeracy -
Mantra Training and Development
01.2013
Skills
- Ability to multi-task, and work decisively, efficiently, and effectively in high pressured situations
- Computer literacy, excellent keyboard skills and competence hence adaptability in a variety of roles
- The ability to project and maintain professionalism within the organisation and communications with the community, members of the public and staff
- Demonstrates detail-oriented work, practices professional responsibility with the capacity to prioritise
- Agile and swift learner, adaptable to various working environments
- Ability to work with a diverse range of people – in a team or individually
- Online Instruction
- Student Engagement
- Materials Preparation
- Proficient in zoom, canvas, cherry
- Training Material Updates
- Course Planning
- Student Rapport
- Interpersonal Communication
- Remote Learning
- Assessment Techniques
- Learning Styles
- Continuous Improvement
- Problem Solving
- Group Facilitation
- Interpersonal Skills
- Conflict Resolution
- Active Listening
- Emotional Intelligence
- Cross-Cultural Competence
- Time Management
- Organizational Skills
- Online Training Tools
- Effective Communication
- Goal Setting
- Attention to Detail
- Leadership Development
- Training Video Production
- Group Discussion Facilitation
- Virtual Learning Management
- Role Playing
- Program Monitoring and Tracking
- Quality Assurance
- Classroom Expertise
- Critical Thinking
- Business Administration
Other
- Working with Children Check
- Police check
- COVID vaccination
- Member of the Manly Chamber of Commerce
- Networking with local business owners
- Our Lady of Mercy College Parramatta – HSC
- Receptionist Centre Diploma Course
- Various Travel Courses including operating systems, customer service.
- Time Management courses through Travel industry
- Mantra Training and Development – Cert TAE
- Scout training.
- First Aid training
References
On Request
Timeline
Trainer and Assessor
One Training
10.2023 - Current
Trainer and Assessor
Target Training
01.2022 - Current
Trainer and Assessor
Lux Education
01.2022 - Current
Trainer and Assessor
Gateway Training Academy
01.2022 - 01.2023
Trainer and Assessor
Academy Green
01.2022 - 01.2023
Trainer and Facilitator
Enhanced Business Solutions
02.2019 - Current
Trainer and Assessor
Stride Learning
01.2019 - Current
Trainer and Assessor
Arc Training
01.2019 - 01.2022
Contract Trainer and Assessor
Enhanced Business Solutions
08.2018 - Current
Statement of Attainment – BSBLDR412,BSBLDR413,BSBXTW401 -
Targett Training
Diploma Leadership and management (currently undertaking) -
Targett Training
TAE40122 – Certificate IV TAE -
RTO Leadership institute
Certificate III in Business BSB30120 -
Gateway Training Academy
Infection Control Skill Set Retail HLTSS00065 -
ARC Training
Certificate IV in Leadership and Management BSB42015 -
Australian College of Higher Studies (AUSCH)
Certificate IV in Business BSB40215 -
Australian College of Higher Studies (AUSCH)
Certificate III in Customer Engagement BSB30215 -
Australian College of Higher Studies (AUSCH)
Certificate IV in Business Administration BSB40515 -
Australian College of Higher Studies (AUSCH)
Certificate IV in Training and Assessment TAE40110 -
Mantra Training and Development
TAELLN401 Address adult language, literacy, and numeracy -
Mantra Training and Development
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