Theresia Vivi Lie

Work History

SalesStaff

10.2022 - Current

Greeted customers and helped with product questions, selections and purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted customers with prompt and polite support in-person .
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked closely with shift manager to solve problems and handle customer concerns.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Babysit

02.2021 - 09.2022

Communicated positively with children and guardians.
Played games, worked on puzzles and read books to young children.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Prepared healthy, age-appropriate snacks and meals.`
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Monitored children's play activities to verify safety.
Established and maintained safe play environment for children.
Regularly traveled with family to help with vacation activities and childcare.
Worked with parents to develop and implement discipline programs to promote positive behavior.

Waiter

09.2020 - 01.2021

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Manage the front cover and till ensuring smooth operation and flow of customers.

Waiters

04.2020 - 09.2020

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items and recorded order information.
Inspected dishes and utensils for cleanliness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Collected orders and relayed them to bartenders quickly and accurately.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.