Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

THERESSA PAULSON

Harrisdale,Australia

Summary

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Piara Grocer
02.2025 - 03.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.

Kitchen Hand

Coco's Restaurant
02.2025 - 02.2025
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.

Crew Member

C'sons RepEat Restaurant
04.2023 - 12.2023
  • Took orders, prepared meals and collected payments.
  • Cleaned and maintained all areas of restaurant.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

Bachelor of Science - Biotechnology

Calicut University

Master of Science - Food Science and Technology

Curtin University
04.2025

Skills

  • Availability
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer focus
  • POS system operation
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility

Certification

  • ISO 22000:2018 Internal Auditor Training Certification
  • HACCP Level 3 Certification
  • Advanced Food Safety Level 4 Certification

Languages

Malayalam
Native or Bilingual

Timeline

Customer Service Cashier

Piara Grocer
02.2025 - 03.2025

Kitchen Hand

Coco's Restaurant
02.2025 - 02.2025

Crew Member

C'sons RepEat Restaurant
04.2023 - 12.2023

Bachelor of Science - Biotechnology

Calicut University

Master of Science - Food Science and Technology

Curtin University

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THERESSA PAULSON