Kaan Severbas

An adaptable, and very enthusiastic, Senior Sales Associate at EB Games with a proven track record of putting in serious attempts at sales objectives and enhancing customer engagement at the forefront. Immensely experienced in CRM and experienced at adapting to challenges that aren't properly planned for under pressure. I consistently foster positive relationships among both customers and fellow work peers, ensuring that customers return to interact and foster loyalty. My ability to analyze KPIs, as well as welcome criticism in order to enhance my performance, has led to successful strategies. This is all to say that I, as both an individual and potential employee, have the capacity to work under almost any condition or position. All that I require is the opportunity to do so and prove my mettle.

My accomplishments at work have included, but are not limited to;

• Created personal relationships with customers that have resulted in frequent returns and thus increased profit.
• Completed expectations set by Manager and KPI both (Meeting daily sale expectations, ensuring store setups are completed on time etc etc)
• Defused many high-tension situations between myself and customers, as often happens in customer-facing jobs, efficiently and without it escalating.