Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theva Sarva

Highfields,QLD

Summary

Dynamic leader with a proven track record at ALDI, enhancing customer satisfaction and streamlining operations. Excelled in loss prevention and employee coaching, boosting team performance and efficiency. Skilled in leveraging Microsoft Office Suite and POS systems to drive sales strategies and inventory control. Achieved significant improvements in store organization and customer relations through strategic oversight and innovative problem-solving.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

ALDI
05.2019 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Admin / Claim Officer

Moree Plains Shire Council
08.2023 - 09.2023
  • Maintained inventory of office supplies and placed orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Utilized software to order, track and invoice product shipments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Payroll Assistant

Thrisha Pty Ltd
10.2015 - 11.2021
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Developed and implemented payroll procedures to streamline workflow.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Audited timesheets and payroll records for accuracy.
  • Assisted with recruitment and onboarding of new employees.
  • Managed and updated employee benefits information.
  • Tracked employee vacation, sick and personal time.
  • Generated reports to track employee time and attendance.
  • Coordinated resolution of payroll discrepancies.
  • Completed payroll accurately and timely to meet employee expectations.
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Verified timekeeping records and handled any discrepancies with employees.

2IC Manager- Customer Services

Woolworths
02.2018 - 04.2019
  • Conducted employee training sessions to educate employees on products and company policies.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Interviewed, recruited and trained new onboarding candidates.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Master of Professional Accounting - Accounting And Finance

University of Southern Queensland
Toowoomba, QLD
02-2013

Bachelor of Science - Mathematics And Computing

University of Colombo
Colombo, Sri Lanka
05-2009

Skills

  • Department Oversight
  • Loss Prevention
  • Customer Relations
  • Stock management
  • Operations Oversight
  • Records Management
  • Store Organization
  • Sales Strategies
  • Problem-Solving
  • Work Planning and Prioritization
  • Assignment Delegation
  • Human resource policies
  • Employee Coaching
  • Strategic Merchandising
  • Transaction Processing
  • Inventory Control
  • Motivational Techniques
  • Inventory counting
  • Customer experience
  • Systems and software expertise
  • Pivot tables
  • Attention to Detail
  • Performance Evaluations
  • Team Management
  • Goals and performance
  • Relationship building and management
  • Regulatory Compliance
  • Incident Reports
  • Shift Scheduling
  • Microsoft Office Suite
  • Order Management
  • Customer Service and Engagement
  • Team Building and Leadership
  • Database Management
  • POS Systems
  • Cash auditing
  • Staff Supervision
  • Employee Scheduling
  • Time Management

Certification

CPR and First Aid

Timeline

Admin / Claim Officer

Moree Plains Shire Council
08.2023 - 09.2023

Assistant Store Manager

ALDI
05.2019 - Current

2IC Manager- Customer Services

Woolworths
02.2018 - 04.2019

Payroll Assistant

Thrisha Pty Ltd
10.2015 - 11.2021

Master of Professional Accounting - Accounting And Finance

University of Southern Queensland

Bachelor of Science - Mathematics And Computing

University of Colombo

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Theva Sarva