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Hi, I’m
Thi Hoa Pham
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
Certification
14
years of professional experience
Work History
Vina Food Distributor
Pick and Paker
08.2025 - 04.2026
Job overview
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Conducted quality checks on packaged products to maintain compliance with company standards.
- Collaborated with team members to streamline packing processes, enhancing workflow efficiency.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Jelly Fish
Childcare Educator
01.2024 - 11.2024
Job overview
- Developed and implemented engaging educational activities for children, fostering creativity and learning.
- Monitored children's behavior and provided guidance to promote positive social interactions.
- Assisted in daily care routines, ensuring safety and hygiene standards were met consistently.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Collaborated with team members to create a nurturing environment that supports child development.
- Adapted lesson plans based on individual needs, enhancing each child's learning experience.
- Organized and participated in recreational activities that encouraged physical activity and teamwork.
- Maintained accurate records of children's attendance, behaviors, and developmental milestones.
- Communicated with parents and other staff about student progress.
Sunny Bakery Campbelltown
Customer Service
12.2013 - 02.2018
Job overview
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided exceptional customer service and consistently performed quality services.
- Developed long-lasting client relationships by providing exceptional customer service.
- Upheld high standards for customer service and led by example.
Salvation Army Aged Care
Catering Assistant
01.2012 - 03.2013
Job overview
- Assisted in meal preparation and presentation for residents, ensuring dietary needs were met.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Collaborated with kitchen staff to streamline food service processes, enhancing efficiency during peak hours.
- Supported inventory management by tracking supplies and assisting with ordering as needed.
Skills
- Patience and empathy
- Age-appropriate activities
- Early childhood education
- Hygiene practices
- CPR training
- Verbal and written communication
- Friendly and likeable
- Time management
Certification
- EPEC Education, Perusing Certificate 3 in child care - August 2025.
- Adept Training Institute, Certificate 3 in Aged Care- September 2012
- Working With Children Check, Number:WWC2734679E
Languages
English
Full Professional
Vietnamese
Full Professional
Interests
Spending time with my daughters as she learns and grows, spending time with my family and friends, catching up on the latest T.V series in my downtime at night, going out with my family.
My Personal Philosophy
- My favourite children’s book– Australian Classics ‘Koala Lou’ and Wombat Stew
- My favourite part about working with children– I have a strong belief that children learn as they play, and they do this through a strong sense of belonging to the environment they are in. Part of building this sense of belonging, includes not only having relationship with the child, but the child’s family as well. Each day I learn something new from the children at Jellyfish, I love the sound of their chit chat and laughter.
- My philosophy about working with children–
- I believe that each child is a unique individual, and that all children develop through their own pattern of growth and development.
- I believe that supporting children’s self-confidence and self-esteem is important in reaching developmental milestones for children.
- I believe in providing a quality curriculum and environment where children are encouraged to learn, create, imagine, discover, problem solve and play.
- I believe that inclusion and cultural understanding is an important part of the curriculum and learning.
- I believe that family involvement is an important part of the curriculum, and as such families are well-informed and welcomed participates in all activities at the centre.
- I believe that ongoing communication with families is necessary to continue to meet the needs of children in our care.
Timeline
Pick and Paker
Vina Food Distributor
08.2025 - 04.2026
Childcare Educator
Jelly Fish
01.2024 - 11.2024
Customer Service
Sunny Bakery Campbelltown
12.2013 - 02.2018
Catering Assistant
Salvation Army Aged Care
01.2012 - 03.2013