Thi Nguyen
Lalor,VIC
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, and handles payments. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Beauty Specialist
Ruby Nails And Waxing
03.2021 - Current
- Trained new staff in product knowledge and customer service protocols.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
Bakery Team Member
Yves Bakery
07.2022 - 10.2022
- Made sure that products were produced on time and are of good quality.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Restaurant Waiter
Ajisen Ramen
02.2022 - 05.2022
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Ability to memorise the menu
Event and Wedding Restaurant Waiter
Kalina Event And Wedding Restaurant
01.2018 - 04.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Interact with customers and pleasure them by working with a fast speed and showing a friendly behaviour.
Education
Advanced Diploma of Hospitality -
Acknowledge Education
Melbourne, VIC04.2024
Graduate Certificate III, IV -
Acknowledge Education
Melbourne, VIC04.2023
Bachelor of Hotel Management -
The Hotel School
Melbourne, VIC02.2021
High School Diploma -
Nguyen Cong Tru High School
Vietnam05.2018
Skills
- Time Management
- Team Collaboration
- Problem Solving
- Active listening
- Efficient under pressure
Timeline
Bakery Team Member
Yves Bakery
07.2022 - 10.2022
Restaurant Waiter
Ajisen Ramen
02.2022 - 05.2022
Beauty Specialist
Ruby Nails And Waxing
03.2021 - Current
Event and Wedding Restaurant Waiter
Kalina Event And Wedding Restaurant
01.2018 - 04.2019
Advanced Diploma of Hospitality -
Acknowledge Education
Graduate Certificate III, IV -
Acknowledge Education
Bachelor of Hotel Management -
The Hotel School
High School Diploma -
Nguyen Cong Tru High School
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