Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline
Generic
Thi Nguyen

Thi Nguyen

Cabrammatta,Nsw

Summary

Personable Hospitality Specialist with Number years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over Number years of industry experience. Friendly guest service professional offering Number years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in Type roles with training in Software. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over Number years of guest service experience in hospitality industry. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Coordinated Job Title with more than Number years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Support Worker

Bannister Technical PTY
Surry hill , New south wealth
02.2018 - Current

Hospitality Manager

Owner Operator Independent
10.2002 - 12.2009
  • Scheduled work hours for Number employees to achieve adequate manpower coverage.
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Provided guest assistance and recommendations for tourist attractions.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Education

Certificate III - Aged Care, Community Service

TAFE College
Wetherill Park, NSW
11.2014

Diploma - Teaching French As A Second Or Foreign Language

Sydney University
Camperdown, NSW
11.2012

Skills

  • Food safety regulations
  • Luxury service standards
  • Customer service excellence
  • Team leadership
  • Social media management
  • Public relations
  • Client Consultations
  • Event Support

Certification

  • CM - Certified Manager Certification
  • Certified Job Title, Company Name - Timeframe

Additional Information

Life experience improved by hardworking and

Achievements lot of opportunities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Support Worker

Bannister Technical PTY
02.2018 - Current

Hospitality Manager

Owner Operator Independent
10.2002 - 12.2009

Certificate III - Aged Care, Community Service

TAFE College

Diploma - Teaching French As A Second Or Foreign Language

Sydney University
Thi Nguyen