Hi, I’m
Thi Phan (Mia)
Redfern,NSW
Summary
I was a Culinary Management student at William Blue College and as a part of my studies, I have gained fundamental knowledge and skills of customer services and also organizing and time managing.
With five years-experience working in coffee shop, restaurants and commercial kitchen, I am able to bring these skills and experiences to your. I have a passion to seek and gain new experiences and knowledge and also challenge myself to contribute to the current workplace and progress my career. With similar role and experiences attained from previous workplaces, I believed that I quickly fit in your role and perform my best.
Overview
5
years of professional experience
Work History
Suburgia
Supervisor
10.2020 - 03.2023
Job overview
- Delivering excellent service to ensure high levels of customer satisfaction
- Motivating sales team to meet sales objectives by training and mentoring staff
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Responsible for cash handling and POS systems
- Manage inventory control and supplier liaison
- Oversee food safety practices and equipment sanitation
- Conduct inspections in all areas of restaurant before opening and closing
- Evaluate performance of all restaurant staff, Flexible in all positions including cashier, waitress or cook
- Oversee food safety practices and equipment sanitation
- Manage inventory control and supplier liaison
- Assist in preparation of appetizers, salads, and cold dishes
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
The Font café
Senior Waitress
03.2019 - 01.2020
Job overview
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Munich Brauhaus
Commis Chef
06.2019 - 02.2020
Job overview
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Cleaned kitchen counters, refrigerators and freezers.
- Rotated through all prep stations to learn different techniques.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work consistent.
Chao Ba Vietnamese Restaurant
Waitress
12.2017 - 01.2019
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
William Blue Dining
Student Volunteer
06.2018 - 09.2018
Job overview
- Learning and developing knowledge of contemporary and modern Australian cuisine
- Worked in team environment to maintain high levels of productivity.
- Gained operational knowledge and supported departmental needs.
- Took and followed detailed directions from others.
- Performed general housekeeping and cleaning tasks.
Education
Torrens University AustraliaSydney, NSW
Bachelor of Culinary Management from Restaurant And Culinary Management
11.2020
University Overview
- Customer service
- Food safety certification
- Marketing Foundation
- Human Resource foundation
Sydney Institute of Business And Technology (SIBT)
Diploma of Commerce from Economics
12.2016
University Overview
- Basic accounting foundation
- Economics foundation
- Business Management
Skills
- Customer Service
- Microsoft Office
- Team Productivity
- Staff Training
- Maintaining Clean Work Areas
- Complaint Resolution
- Relationship Management
- Upselling Techniques
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Additional Information
- Visa 485 (graduated visa) - Temporary resident
- Bridging visa 820 (partner visa)
References
MIKE JEFFERIES - The Suburgia’s Owner
Contact info: suburgiasydney@gmail.com
Phone: 0400 926 042
Timeline
Supervisor
Suburgia
10.2020 - 03.2023
Commis Chef
Munich Brauhaus
06.2019 - 02.2020
Senior Waitress
The Font café
03.2019 - 01.2020
Student Volunteer
William Blue Dining
06.2018 - 09.2018
Waitress
Chao Ba Vietnamese Restaurant
12.2017 - 01.2019
Torrens University Australia
Bachelor of Culinary Management from Restaurant And Culinary Management
Sydney Institute of Business And Technology (SIBT)
Diploma of Commerce from Economics
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