Thi Phuong Thuy Hoang
Burwood
Summary
Master of Teaching (Secondary) graduate with 8 years’ teaching experience in Vietnam and practical placement experience in Australia. Committed to supporting diverse learners, fostering inclusion, and helping students build confidence and achieve their potential.
Overview
14
14
years of professional experience
Work History
Food and Beverage Attendant
Maceleria Newtown
12.2023 - Current
- Provided exceptional customer service, ensuring prompt and courteous interactions with patrons.
- Assisted in food and beverage preparation, maintaining quality standards and presentation.
- Managed inventory levels, tracking stock to minimize waste and ensure availability of supplies.
- Collaborated with kitchen staff to streamline order processes, enhancing overall efficiency.
- Educated guests on menu items, offering recommendations to enhance dining experience.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Resolved customer complaints effectively, fostering a positive atmosphere for all guests.
Food and Beverage Supervisor
Oasis Lounge- The Star Sydney
Sydney, NSW, Australia
08.2022 - 01.2023
- Implement high levels of warm, uncompromising and tailored customer service.
- Supervise, guide, and hold staff accountable in the daily operations.
- Lead and empower the team to continuously deliver an exciting in line with the Star’s service culture.
- Be responsible for tasks including training, development and assisting with the team.
Cocktail Server
Oasis Lounge- The Star Sydney
Sydney, NSW, Australia
11.2019 - 08.2022
- Accustomed to working in fast-paced environments with the ability to think quickly
- Anticipate and reply to customers queries and needs
- Ability to work independently through the use of multitasking and strong attention to detail
- Create a pleasant dining experience for guests in a past-faced environment
- Ensure quality customer service by tending to customers in a timely fashion
- Trained new cocktail servers with restaurant procedures and ensure new trainees were knowledgeable of menu and drink items.
- Maintain the cleanliness of the establishment during downtime
Food & Beverage Attendant
Club Lounge – Sofitel Wentworth
Sydney, NSW, Australia
11.2017 - 01.2019
- Assist guest service agents to respond to guest requests for special arrangements or services (transportation, reservations providers, to respond to special requests from guests with unique needs and follow up to ensure satisfaction, to answer, record and process all guest calls, messages, requests, questions or concerns, to contact appropriate individual or department (concierge, housekeeping) as necessary to resolve guest call, request, or problem.
- Ensure excellent and professional client service at all times.
- Monitor club lounge for seating availability, service, safety and well-being of guests.
- Maintain cleanliness and condition of bar, bar unit, tables and other tools
- Prepare and serve hot, cold and alcoholic beverages.
- Stock ice, glassware, supplies
- Anticipate and communicate replenishment needs promptly
- Complete opening and closing duties
- Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Food & Beverage Attendant
Westin Sydney
Sydney, NSW, Australia
03.2017 - 11.2017
- Ensure excellent and professional client service at all times.
- Set up and reset specific Conference & Function activities as directed.
- Undertake general waiting and service duties of food and beverages.
- Communicate and liaise with team members, kitchen and other areas of operation
- Follow hygienic food and beverage handling procedures.
- Provide general assistance in cleaning in kitchen and function areas, as directed.
- Adhere to Responsible Service of Alcohol legislation.
- Any other duties as directed within the scope of job holder’s skills and capabilities.
- Be aware and understand all relevant Starwood in general and Westin guidelines and policies.
- Other duties as required and outlined by the Food and Beverage Manager and Supervisors
Food & Beverage Attendant
Sheraton Mirage Resort Port Douglas
Port Douglas, QLD, Australia
07.2016 - 01.2017
- Ensure excellent and professional client service at all times.
- Set up and reset specific Conference & Function activities as directed.
- Undertake general waiting and service duties of food and beverages.
- Communicate and liaise with team members, kitchen and other areas of operation
- Follow hygienic food and beverage handling procedures.
- Provide general assistance in cleaning in kitchen and function areas, as directed.
- Adhere to Responsible Service of Alcohol legislation.
- Any other duties as directed within the scope of job holder’s skills and capabilities.
- Be aware and understand all relevant Starwood in general and Sheraton Mirage Port Douglas guidelines and policies.
- Other duties as required and outlined by the Food and Beverage Manager and Supervisors
Teacher
Hoa Sen University
Vietnam
07.2011 - 07.2014
- Teaching English for International Communication and TOEIC preparation classes.
- Teaching practical skills such as resume writing techniques, job interview skills, essay writing
Education
Master of Teaching - Secondary
Australian Catholic University
01.2022
Master of International Hotel Management - undefined
Blue Mountains International Hotel Management School
01.2017
Master of Arts - Applied Linguistics
Curtin University
Perth, WA09-2012
Bachelor of Translating and Interpreting - undefined
Dong Do University
01.2007
Skills
- Strong verbal and written communication
- Team work skills
- Language: English, Vietnamese
- Computer Skills: Micros, POS, Opera, Microsoft Office, Power Point
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Strong capacity to organise tasks, support others, and utilise resources effectively
- TESOL certified
Timeline
Food and Beverage Attendant
Maceleria Newtown
12.2023 - Current
Food and Beverage Supervisor
Oasis Lounge- The Star Sydney
08.2022 - 01.2023
Cocktail Server
Oasis Lounge- The Star Sydney
11.2019 - 08.2022
Food & Beverage Attendant
Club Lounge – Sofitel Wentworth
11.2017 - 01.2019
Food & Beverage Attendant
Westin Sydney
03.2017 - 11.2017
Food & Beverage Attendant
Sheraton Mirage Resort Port Douglas
07.2016 - 01.2017
Teacher
Hoa Sen University
07.2011 - 07.2014
Master of International Hotel Management - undefined
Blue Mountains International Hotel Management School
Bachelor of Translating and Interpreting - undefined
Dong Do University
Master of Teaching - Secondary
Australian Catholic University
Master of Arts - Applied Linguistics
Curtin University