Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thi Phuong Thuy Hoang

Burwood

Summary


Master of Teaching (Secondary) graduate with 8 years’ teaching experience in Vietnam and practical placement experience in Australia. Committed to supporting diverse learners, fostering inclusion, and helping students build confidence and achieve their potential.

Overview

14
14
years of professional experience

Work History

Food and Beverage Attendant

Maceleria Newtown
12.2023 - Current
  • Provided exceptional customer service, ensuring prompt and courteous interactions with patrons.
  • Assisted in food and beverage preparation, maintaining quality standards and presentation.
  • Managed inventory levels, tracking stock to minimize waste and ensure availability of supplies.
  • Collaborated with kitchen staff to streamline order processes, enhancing overall efficiency.
  • Educated guests on menu items, offering recommendations to enhance dining experience.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
  • Resolved customer complaints effectively, fostering a positive atmosphere for all guests.

Food and Beverage Supervisor

Oasis Lounge- The Star Sydney
08.2022 - 01.2023
  • Implement high levels of warm, uncompromising and tailored customer service.
  • Supervise, guide, and hold staff accountable in the daily operations.
  • Lead and empower the team to continuously deliver an exciting in line with the Star’s service culture.
  • Be responsible for tasks including training, development and assisting with the team.

Cocktail Server

Oasis Lounge- The Star Sydney
11.2019 - 08.2022
  • Accustomed to working in fast-paced environments with the ability to think quickly
  • Anticipate and reply to customers queries and needs
  • Ability to work independently through the use of multitasking and strong attention to detail
  • Create a pleasant dining experience for guests in a past-faced environment
  • Ensure quality customer service by tending to customers in a timely fashion
  • Trained new cocktail servers with restaurant procedures and ensure new trainees were knowledgeable of menu and drink items.
  • Maintain the cleanliness of the establishment during downtime

Food & Beverage Attendant

Club Lounge – Sofitel Wentworth
11.2017 - 01.2019
  • Assist guest service agents to respond to guest requests for special arrangements or services (transportation, reservations providers, to respond to special requests from guests with unique needs and follow up to ensure satisfaction, to answer, record and process all guest calls, messages, requests, questions or concerns, to contact appropriate individual or department (concierge, housekeeping) as necessary to resolve guest call, request, or problem.
  • Ensure excellent and professional client service at all times.
  • Monitor club lounge for seating availability, service, safety and well-being of guests.
  • Maintain cleanliness and condition of bar, bar unit, tables and other tools
  • Prepare and serve hot, cold and alcoholic beverages.
  • Stock ice, glassware, supplies
  • Anticipate and communicate replenishment needs promptly
  • Complete opening and closing duties
  • Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Food & Beverage Attendant

Westin Sydney
03.2017 - 11.2017
  • Ensure excellent and professional client service at all times.
  • Set up and reset specific Conference & Function activities as directed.
  • Undertake general waiting and service duties of food and beverages.
  • Communicate and liaise with team members, kitchen and other areas of operation
  • Follow hygienic food and beverage handling procedures.
  • Provide general assistance in cleaning in kitchen and function areas, as directed.
  • Adhere to Responsible Service of Alcohol legislation.
  • Any other duties as directed within the scope of job holder’s skills and capabilities.
  • Be aware and understand all relevant Starwood in general and Westin guidelines and policies.
  • Other duties as required and outlined by the Food and Beverage Manager and Supervisors

Food & Beverage Attendant

Sheraton Mirage Resort Port Douglas
07.2016 - 01.2017
  • Ensure excellent and professional client service at all times.
  • Set up and reset specific Conference & Function activities as directed.
  • Undertake general waiting and service duties of food and beverages.
  • Communicate and liaise with team members, kitchen and other areas of operation
  • Follow hygienic food and beverage handling procedures.
  • Provide general assistance in cleaning in kitchen and function areas, as directed.
  • Adhere to Responsible Service of Alcohol legislation.
  • Any other duties as directed within the scope of job holder’s skills and capabilities.
  • Be aware and understand all relevant Starwood in general and Sheraton Mirage Port Douglas guidelines and policies.
  • Other duties as required and outlined by the Food and Beverage Manager and Supervisors

Teacher

Hoa Sen University
07.2011 - 07.2014
  • Teaching English for International Communication and TOEIC preparation classes.
  • Teaching practical skills such as resume writing techniques, job interview skills, essay writing

Education

Master of Teaching - Secondary

Australian Catholic University
01.2022

Master of International Hotel Management - undefined

Blue Mountains International Hotel Management School
01.2017

Master of Arts - Applied Linguistics

Curtin University
Perth, WA
09-2012

Bachelor of Translating and Interpreting - undefined

Dong Do University
01.2007

Skills

  • Strong verbal and written communication
  • Team work skills
  • Language: English, Vietnamese
  • Computer Skills: Micros, POS, Opera, Microsoft Office, Power Point
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving abilities
  • Strong capacity to organise tasks, support others, and utilise resources effectively
  • TESOL certified

Timeline

Food and Beverage Attendant

Maceleria Newtown
12.2023 - Current

Food and Beverage Supervisor

Oasis Lounge- The Star Sydney
08.2022 - 01.2023

Cocktail Server

Oasis Lounge- The Star Sydney
11.2019 - 08.2022

Food & Beverage Attendant

Club Lounge – Sofitel Wentworth
11.2017 - 01.2019

Food & Beverage Attendant

Westin Sydney
03.2017 - 11.2017

Food & Beverage Attendant

Sheraton Mirage Resort Port Douglas
07.2016 - 01.2017

Teacher

Hoa Sen University
07.2011 - 07.2014

Master of International Hotel Management - undefined

Blue Mountains International Hotel Management School

Bachelor of Translating and Interpreting - undefined

Dong Do University

Master of Teaching - Secondary

Australian Catholic University

Master of Arts - Applied Linguistics

Curtin University

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Thi Phuong Thuy Hoang