THI TRAN

• Prepared espresso-based coffees to consistent quality standards.
• Delivered friendly and professional customer service.
• Worked efficiently during busy peak periods.
• Assisted with food service, cleaning, restocking, and closing duties.
• Maintained cleanliness, hygiene, and food safety standards.
• Supported team members to ensure smooth daily operations.

• Collaborated with team members to efficiently manage high-volume service periods during peak hours.
• Handled cash transactions and processed payments with accuracy and attention to detail.
• Engaged with customers to gather feedback and improve service quality and product offerings.
• Assisted in setting up promotional displays for new products or special offers.

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of front-of-house areas to enhance guest comfort.
• Assisted in training new staff on customer service protocols and operational procedures.
• Resolved guest complaints with professionalism, fostering positive relationships and repeat business.
• Executed daily opening and closing procedures to maintain operational standards.