THI VAN NGUYEN
DIANELLA,Australia
Summary
Proven leader in the food service industry, adept at boosting team efficiency and customer satisfaction at CITY ASIAN DELIGHT RESTAURANT. Excelled in operations management and staff training, enhancing restaurant performance. Skilled in inventory control and fostering positive customer engagements, achieving significant improvements in employee retention and service quality.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
CITY ASIAN DELIGHT
11.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Manager
PHOEVER VIETNAMESE
03.2023 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
PHOEVER VIETNAMESE CUISINE
10.2022 - 03.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Cashier Supervisor
NP GROWER MARKET MORLEY
01.2020 - 10.2022
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe-working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Cashier
NP ORIENTAL SUPERMARKET
11.2014 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of International Hotel and Resort Management - Hospitality
Edith Cowan University
Perth, WA11.2019
Diploma of Hotel Management - Hospitality
Perth Institute of Business and Technology
MOUNT LAWLEY, WA06.2016
Skills
- Team Management
- Customer Engagement
- Operations Management
- Complaint resolution
- Employee Retention
- Kitchen equipment operation and maintenance
- Safe Food Handling
- Inventory control and record keeping
- Staff Management
- Shift Management
- Food Service Background
- Recruitment
LANGUAGES
English - Professional Working
Vietnamese - Native or Bilingual
Timeline
Restaurant Manager
CITY ASIAN DELIGHT
11.2024 - Current
Restaurant Manager
PHOEVER VIETNAMESE
03.2023 - 11.2024
Restaurant Manager
PHOEVER VIETNAMESE CUISINE
10.2022 - 03.2023
Cashier Supervisor
NP GROWER MARKET MORLEY
01.2020 - 10.2022
Cashier
NP ORIENTAL SUPERMARKET
11.2014 - 01.2020
Diploma of Hotel Management - Hospitality
Perth Institute of Business and Technology
Bachelor of International Hotel and Resort Management - Hospitality
Edith Cowan University
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