Thiago Vetorazzi Salvador
Maroubra,NSW
Summary
Experienced IT Support Specialist with over 3 years in Tier 1 and Tier 2 environments, skilled in troubleshooting, system administration, and end-user support. Also experienced in on-site safety installations, inspections, and maintenance, combining technical expertise with hands-on operational work. Reliable, adaptable, and committed to delivering effective, high-quality solutions across both digital and physical environments.
Overview
6
6
years of professional experience
Work History
Supervisor
Supply M8
Sydney
10.2023 - Current
- Prepare Surfaces: Clean and treat the areas to ensure they are free of dust, oil, or any residue that could affect adhesion.
- Measure and Plan: Take accurate measurements of the surfaces and design the ideal layout for the materials.
- Apply Anti-Slip Tapes and Strips.
- Fit Stair Nosings.
- Conduct On-Site Assessments: Evaluate the area where anti-slip products will be applied to determine the most suitable solutions.
- Maintenance and Replacement: Repair or replace items that are damaged or worn.
- Report Issues: Record and communicate any problems identified during site visits or inspections.
- Post-Installation Services: Provide ongoing support to ensure product effectiveness and customer satisfaction.
IT Help Desk Technician
GRENDENE S/A
Farroupilha, Rio Grande Do Sul, Brazil
06.2021 - 07.2023
- End-User Support: Delivered basic troubleshooting and desktop assistance to users, resolving common technical issues efficiently.
- Software Installation and Repair: Installed, configured, and repaired software applications to address user problems and improve functionality.
- On-Call Support for Sales Systems: Provided urgent, after-hours support for external sales platforms to ensure minimal downtime and business continuity.
- System Monitoring: Regularly monitored internal systems to detect and address performance or stability issues proactively.
- Efficiency Enhancement via Labeling: Increased software support efficiency by implementing a high-priority labeling system for user requests, applying basic programming skills.
IT Technician
Pompéia Hospital
Caxias Do Sul, Rio Grande Do Sul, Brazil
05.2019 - 11.2020
- Device and Network Maintenance: Maintained office computers, mobile devices, and local networks to ensure optimal performance and connectivity.
- Network and Peripheral Integration: Connected workstations to the network and peripheral devices using Windows Server environments.
- User Account Management: Created and managed user accounts and client access permissions via Active Directory.
- End-User Support: Responded to technical support requests from staff, providing timely assistance and solutions.
- Server Infrastructure Monitoring: Oversaw server room operations and monitored infrastructure to maintain system integrity and uptime.
- Hardware Recommendations: Assessed IT needs and recommended new or replacement hardware to improve system performance and reliability.
Education
Computer Technician
Centro Universitário UniFTEC
Rio Grande Do Sul, BrazilSkills
- Computer Hardware Knowledge;
- Technical Support;
- Mechanical Aptitude;
- Network Configuration;
- Multi task;
- Organization;
- Attention to Detail;
- Dedication
Timeline
Supervisor
Supply M8
10.2023 - Current
IT Help Desk Technician
GRENDENE S/A
06.2021 - 07.2023
IT Technician
Pompéia Hospital
05.2019 - 11.2020
Computer Technician
Centro Universitário UniFTEC