Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Thi Bach Mai

Noble Park,VIC

Summary

Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.

Overview

4
4
years of professional experience

Work History

Senior Management

Safelane Car Rental Pty Ltd
Nundawading , Victoria
08.2023 - 03.2025
  • Provided guidance on developing effective communication strategies across multiple channels.
  • Coordinated cross-functional teams of consultants to ensure successful completion of projects within established timelines.
  • Developed comprehensive financial models for budgeting and forecasting purposes.
  • Participated in client meetings to discuss progress updates, challenges and potential solutions.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.

Director

Accident Assist Group Pty Ltd
Nundawading , Victoria
08.2023 - 02.2025
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Managed budgeting and financial planning processes for the organization.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Partnered with staff to create professional development plans to support personal and business growth.

Senior Manager

Mo Car Rental Pty Ltd
Blackburn , Victoria
09.2020 - 08.2023
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Certificate IV - Business And Management

Wetherill Park College
Sydney, NSW
10-2004

Skills

  • Employee motivation
  • Business development
  • Customer relations
  • Client administration
  • Staff management
  • Train staff
  • Team coordination
  • Performance tracking
  • Project management

Languages

English
Professional
Vietnamese
Elementary

Affiliations

  • I actively seek opportunities to grow in my field—whether it's taking specialized courses, attending workshops, or participating in collaborative projects. I enjoy learning from others, asking questions, and contributing new ideas. I also value mentorship—both giving and receiving—as a powerful way to grow and support others.
  • Throughout my experiences in school, work, and extracurriculars, I’ve taken on leadership roles and also thrived as a team player. I know how to motivate others, listen actively, delegate effectively, and work toward shared goals. My ability to adapt to different personalities and dynamics helps me succeed in diverse environments.

Timeline

Senior Management

Safelane Car Rental Pty Ltd
08.2023 - 03.2025

Director

Accident Assist Group Pty Ltd
08.2023 - 02.2025

Senior Manager

Mo Car Rental Pty Ltd
09.2020 - 08.2023

Certificate IV - Business And Management

Wetherill Park College
Thi Bach Mai