Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA NGUYEN

Haymarket,NSW

Summary

Experienced barista accustomed to working in a high-volume coffee establishment. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and issues.

Overview

3
3
years of professional experience

Work History

Head Barista

The Little Mule
01.2022 - 02.2024
  • Ensure that store operates to company's standards
  • Manage all team members and provide training as required
  • Ensure high customer service standards are maintained
  • Manage staff rosters
  • Prepare and make specialty coffee drinks
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Barista

The Precinct
03.2021 - 04.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prepare and make specialty coffee drinks
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

Hospitality

ICMS
Manly, NSW
02.2022

Skills

  • Work Planning and Prioritization
  • Customer-service focused
  • Food Serving and Preparation
  • Team Building and Leadership
  • Problem-Solving
  • Reliable and Dependable
  • Multi-tasking
  • POS knowledge
  • Specialty coffee knowledge
  • Latte art skills

Timeline

Head Barista

The Little Mule
01.2022 - 02.2024

Barista

The Precinct
03.2021 - 04.2023

Hospitality

ICMS

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JESSICA NGUYEN