Thibaud Helie
Melbourne
Summary
I am a French student currently taking a gap year in Australia before continue my studies in France to become a lawyer. During summer holidays, I used to work in hotel industry several times. Thanks to these experiences, I developed appropriate skills to work in the hotel industry as receptionist, concierge or luggage handler.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
3 Star Holiday Park & Campsite Fontaine Vieille
06.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Concierge
Hotel Kyriad
06.2022 - 09.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Housekeeping Attendant
4 Star Hotel - Cote Sable
08.2021 - 10.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Usher
4 Star Hotel - Cote Sable
06.2021 - 08.2021
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Gardener
Mairie Villenave D'Ornon
06.2020 - 09.2020
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Restaurant Waiter
Les Tamaris
06.2019 - 09.2019
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
M.D. - Criminal Justice
University of Bordeaux
Bordeaux, France06.2023
Licence - Civil Law
University of Bordeaux
Bordeaux, France06.2021
Skills
- Team spirit and teamwork
- Good customers service
- Scheduling and Data entry
- Office Management
Certification
- RSA Training - Nov 2023
- White card Certification - Nov 2023
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
3 Star Holiday Park & Campsite Fontaine Vieille
06.2023 - 09.2023
Concierge
Hotel Kyriad
06.2022 - 09.2022
Housekeeping Attendant
4 Star Hotel - Cote Sable
08.2021 - 10.2021
Usher
4 Star Hotel - Cote Sable
06.2021 - 08.2021
Gardener
Mairie Villenave D'Ornon
06.2020 - 09.2020
Restaurant Waiter
Les Tamaris
06.2019 - 09.2019
M.D. - Criminal Justice
University of Bordeaux
Licence - Civil Law
University of Bordeaux
- RSA Training - Nov 2023
- White card Certification - Nov 2023
Similar Profiles
Stéphane STERNStéphane STERN
Responsable de Bar at RESTAURANT LES VOILES DU BASSIN - CAMPING FONTAINE VIEILLEResponsable de Bar at RESTAURANT LES VOILES DU BASSIN - CAMPING FONTAINE VIEILLE
Zackery GiffinZackery Giffin
Construction Worker at Wolf Star 3, Owner James Whitmarsh, Jr.Construction Worker at Wolf Star 3, Owner James Whitmarsh, Jr.
SREELEKSHMI R HSREELEKSHMI R H
Junior accountant at Kingsway 3 Star HotelJunior accountant at Kingsway 3 Star Hotel