Thibaud Helie
Melbourne
Summary
I am a French student currently taking a gap year in Australia before continue my studies in France to become a lawyer. During summer holidays, I used to work in hotel industry several times. Thanks to these experiences, I developed appropriate skills to work in the hotel industry as receptionist, concierge or luggage handler.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
3 Star Holiday Park & Campsite Fontaine Vieille
2023.06 - 2023.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Concierge
Hotel Kyriad
2022.06 - 2022.09
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Housekeeping Attendant
4 Star Hotel - Cote Sable
2021.08 - 2021.10
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Usher
4 Star Hotel - Cote Sable
2021.06 - 2021.08
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Gardener
Mairie Villenave D'Ornon
2020.06 - 2020.09
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Restaurant Waiter
Les Tamaris
2019.06 - 2019.09
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
M.D. - Criminal Justice
University of Bordeaux
Bordeaux, France06.2023
Licence - Civil Law
University of Bordeaux
Bordeaux, France06.2021
Skills
- Team spirit and teamwork
- Good customers service
- Scheduling and Data entry
- Office Management
Certification
- RSA Training - Nov 2023
- White card Certification - Nov 2023
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
3 Star Holiday Park & Campsite Fontaine Vieille
2023.06 - 2023.09
Concierge
Hotel Kyriad
2022.06 - 2022.09
Housekeeping Attendant
4 Star Hotel - Cote Sable
2021.08 - 2021.10
Usher
4 Star Hotel - Cote Sable
2021.06 - 2021.08
Gardener
Mairie Villenave D'Ornon
2020.06 - 2020.09
Restaurant Waiter
Les Tamaris
2019.06 - 2019.09
M.D. - Criminal Justice
University of Bordeaux
Licence - Civil Law
University of Bordeaux
- RSA Training - Nov 2023
- White card Certification - Nov 2023
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