Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
Generic

Thi Bich Trinh

St Peters

Summary

Energetic and reliable customer service professional with over 3 years of experience in fast-paced hospitality environments and a solid background in mentoring and individual support roles in Australia. Skilled in communicating effectively with individuals from diverse cultural and social backgrounds, and experienced in conflict resolution.

Overview

6
6
years of professional experience

Work History

Front of House Team Member - Casual

Noodle Face Darling Quarter
07.2024 - Current
  • Welcomed guests and assisted with order placements.
  • Maintained and organised dining and front-of-house areas.
  • Coordinated with kitchen staff to ensure timely food delivery and address customer requests.
  • Collected guest feedbacks for continuous service improvement initiatives.

Supervisor - Part-time

Chatime Tea Australia Pty Ltd (Darling Quarter)
11.2022 - Current
  • Managed daily store operations.
  • Ensured compliance with health, safety and company policies.
  • Handled customer enquiries and resolved complaints.
  • Trained and mentored team members on product knowledge and operational procedures.
  • Supervised daily operations, ensuring optimal workflow and high-quality customer service standards.

Front of House Supervisor - Casual

Goobne Darling Quarter
11.2022 - 07.2024
  • Supervised daily front-of-house operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored staff on service standards and operational procedures.
  • Managed reservations and seating arrangements, optimizing workflow during peak hours.
  • Managed end-of-day cash handling and performed banking duties.

Retail Sales Associate

Myer
05.2019 - 03.2020
  • Assisted customers with product inquiries, selections, and purchases.
  • Processed transactions, applied discounts, and handled payments.
  • Restocked and organized merchandise displays.

Education

Bachelor of Business - Finance

University of Technology Sydney
Sydney, NSW
06-2025

Foundation Studies Program -

UTS College
Sydney, NSW
10-2021

Blacktown Girls High School
Sydney, NSW
08-2020

Skills

  • Interpersonal Communication
  • Customer Service
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Verbal & Written Communication
  • Team Collaboration
  • Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Volunteer

Childcare Assistant - 04/2019 to 03/2020

Learning Blocks Child Care Centre , Quakers Hill, NSW

• Supervised and engaged children in play-based and reading activities.

• Helped organise and supported staff with teaching and daily routines.


Peer Mentor - 02/2019 to 03/2020

Blacktown Girls High School , Blacktown, NSW

  • Organised group activities and peer bonding sessions to build connections and enhance peer engagement.
  • Acted as a support figure for younger students, offering guidance and support in ensuring individuals wellbeing.
  • Served as a communication bridge between students and teachers, relaying concerns and helping resolve issues.


Timeline

Front of House Team Member - Casual

Noodle Face Darling Quarter
07.2024 - Current

Supervisor - Part-time

Chatime Tea Australia Pty Ltd (Darling Quarter)
11.2022 - Current

Front of House Supervisor - Casual

Goobne Darling Quarter
11.2022 - 07.2024

Retail Sales Associate

Myer
05.2019 - 03.2020

Bachelor of Business - Finance

University of Technology Sydney

Foundation Studies Program -

UTS College

Blacktown Girls High School

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Thi Bich Trinh