Thi Bich Huyen Tran Le ( Renny)
62 Starling Street Green Valley ,Nsw
Summary
Knowledgeable and dedicated customer service professional with extensive experience in building industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Team Leader
Hume Building Products
06.2018 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Secretary
L& T Tiling
02.2014 - 02.2017
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Store Manager
Blue Jade
01.2011 - 01.2013
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Certificate II - Hospital Administration
Training Course Professionals
Sydney, NSWDiploma - Accounting
Tafe
Ultimo, NSWSkills
- Team building
- Social Perceptiveness
- Active Listening
- Decision-Making
- Excellent Communication
- Attention to Detail
- Organization and Time Management
- Organizational Skills
- Recordkeeping
- Dependable and Responsible
- Critical Thinking
- Fluent in Language
- Supervision and leadership
- Remote Office Availability
Languages
Vietnamese
Full Professional
English
Full Professional
Timeline
Customer Service Representative Team Leader
Hume Building Products
06.2018 - Current
Secretary
L& T Tiling
02.2014 - 02.2017
Store Manager
Blue Jade
01.2011 - 01.2013
Certificate II - Hospital Administration
Training Course Professionals
Diploma - Accounting
Tafe
Similar Profiles
U Leong TangU Leong Tang
Coordinator, Supply Chain and Client Services Associate at HUME Building MaterialCoordinator, Supply Chain and Client Services Associate at HUME Building Material
Robert James (RJ) RoutonRobert James (RJ) Routon
Branch Manager at Beacon Building ProductsBranch Manager at Beacon Building Products
Brandon McFaddenBrandon McFadden
Supervisor/Lead Mechanic at York Building ProductsSupervisor/Lead Mechanic at York Building Products