Thi Chi Cuc (Daisy) Ho
Bunbury
Summary
Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Overview
18
18
years of professional experience
Work History
Nail Technician
Shop 8 Nail Salon Australind Village Shopping Cent
06.2017 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Cabin Crew Member
Jetstar Pacific Airlines
03.2007 - 11.2011
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Psychology And Counselling -
ECU
Bunbury01-2028
Skills
- Interpersonal Skills: Strong ability to connect with individuals from diverse backgrounds, which is crucial for establishing rapport with detainees
- Communication Skills: Proficiency in both verbal and non-verbal communication to effectively engage with interviewees and convey questions clearly
- Empathy and Non-judgmental Attitude: A mature and compassionate approach to understanding the experiences of individuals involved in the criminal justice system
- Active Listening: Ability to listen attentively and respond appropriately, allowing detainees to feel heard and more willing to share their experiences
- Resilience: Capacity to handle challenging situations and maintain composure in potentially stressful or emotionally charged environments
- Critical Thinking: Skill in analyzing responses and adapting your approach during interviews to elicit more information
- Adaptability: Flexibility to adjust to various situations and behaviors exhibited by detainees, as well as openness to feedback for continuous improvement
- Understanding of Ethical Considerations: Awareness of sensitivity around drug use and criminal activity, ensuring confidentiality and ethical treatment of participants
- Teamwork: Ability to collaborate effectively with other team members and industry partners to achieve project goals
- Organizational Skills: Strong ability to manage time effectively and meet key performance indicators (KPIs) while conducting interviews
Timeline
Nail Technician
Shop 8 Nail Salon Australind Village Shopping Cent
06.2017 - Current
Cabin Crew Member
Jetstar Pacific Airlines
03.2007 - 11.2011
Bachelor of Psychology And Counselling -
ECU
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