Thi Chuc An Nguyen
Benowa,QLD
Summary
Focused Accounting Intern versed in researching issues and reconciling balance sheets. Offering exceptional attention to detail, dynamic analysis skills and strong financial knowledge. Ambitious Accounting Assistant demonstrating strong background in employee expense management and vendor relations. Skilled in managing outstanding invoices to reduce payment time. Eager to fulfill role of increased responsibility to add value to dynamic accounting team.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Crazy Cat Coffee
05.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored food temperatures to comply with safety regulations.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
Nominom Frozen Yogurt
11.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Cafe Assistant
The White Cat Coffee
03.2021 - 12.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Restaurant Waitress
District 1
01.2021 - 03.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated POS systems to cash out customer checks and complete order transactions.
Waitress
Happy Garden Chinese Restaurants
09.2020 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Accounting
Griffith University
Gold Coast, QLD11.2024
Hospitality Management
Griffith University
Gold Coast, QLD11.2024
Skills
- Industry Trends
- Loyalty Programs
- Counter Restocking
- Selling Techniques
- Collect Data
- Payment Calculation
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Coffee Barista
Crazy Cat Coffee
05.2022 - Current
Waitress
Nominom Frozen Yogurt
11.2021 - 01.2022
Cafe Assistant
The White Cat Coffee
03.2021 - 12.2021
Restaurant Waitress
District 1
01.2021 - 03.2021
Waitress
Happy Garden Chinese Restaurants
09.2020 - 11.2020
BBA - Accounting
Griffith University
Hospitality Management
Griffith University
Similar Profiles
Joshua BellJoshua Bell
Lead Mechanic at Crazy Cat CycleryLead Mechanic at Crazy Cat Cyclery
ROSHAN LAL SAINIROSHAN LAL SAINI
Area Manager at Crazy CoffeeArea Manager at Crazy Coffee
Kendall CarrollKendall Carroll
Barista at Crazy Love Coffee HouseBarista at Crazy Love Coffee House