Thida Oum
Bonnyrigg,Australia
Summary
Experienced in delivering exceptional customer service and effectively resolving customer complaints. Strong communicator who remains calm under pressure. Over 3 years of experience in the fast food restaurant industry. Skilled in taking orders, preparing meals and drinks, and ensuring customer satisfaction. Highly organized and efficient multitasker who understands and meets customer needs efficiently. Adept at accurately handling cash transactions, processing credit cards, and addressing customer concerns. Thrives in fast-paced environments while maintaining a friendly and professional demeanor. Passionate about fashion and beauty with experience in content creation within these industries.
Overview
4
4
years of professional experience
Work History
Yakiniku Don(Kumadon)
Westfield Liverpool, Sydney NSW
07.2021 - 08.2024
- Cultivated positive relationships with customers through friendly interactions and attentiveness to their needs
- Maintained an organized work area by stocking items, cleaning counters, and restocking supplies as needed
- Resolved customer complaints in a professional manner to maintain customer loyalty
- Complete end of the day duties by balancing payments and receipts both cash and card
- Describe menu options to customer, offered suggestions and took orders for food and drink
- Drink preparation for the day
- Both Kitchen handling and cashier on busy hours
Customer Service
Hamakono
11.2024 - Current
- Supported customer service improvements with detailed feedback analysis.
- Maintained excellent customer service and positive attitude.
- Expanded business clientele through professional networking and exceptional customer service.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Kept site tidy by performing vacuuming, dusting, and wiping tasks.
- Provided detailed store walkthroughs to s customer.
- Design engaging content for social media platforms.
Education
Higher School Certificate -
Cabramatta High School
09.2024
Skills
- Menu and price memorization
- Relationship building
- Customer service
- Sales and promotion
- Time Management
- Payment Processing
- Cleaning and Sanitization
- Critical Thinking
- Adaptable and Flexible
- Cooperative Attitude
- Beverage Preparation
- Food Processing
- Dish Preparation
References
Lee (Owner-Hamakono Cabramatta)
+61 410 638 649
Timeline
Customer Service
Hamakono
11.2024 - Current
Yakiniku Don(Kumadon)
Westfield Liverpool, Sydney NSW
07.2021 - 08.2024
Higher School Certificate -
Cabramatta High School
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