Thidabortey Prum
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
2
2
years of professional experience
Work History
Retail Cashier
Harvey Norman
03.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
Grocery Team Member
Alexander Fruit Market
09.2022 - 05.2023
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
FOH Team Member
Subway
12.2022 - 07.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Store Team Member
Coles Supermarket
06.2023 - 02.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Collaborated with team members to complete large-scale projects efficiently during overnight shifts or peak seasons.
Education
Bachelor of Accounting -
Kaplan Business School
10.2025
Skills
- Workplace Safety
- Team Cooperation
- POS Software
- Store maintenance
- Reliability and punctuality
- Cash Handling Accuracy
- Customer Service
- Cleanliness and hygiene
Timeline
Store Team Member
Coles Supermarket
06.2023 - 02.2024
FOH Team Member
Subway
12.2022 - 07.2023
Grocery Team Member
Alexander Fruit Market
09.2022 - 05.2023
Retail Cashier
Harvey Norman
03.2022 - 08.2022
Bachelor of Accounting -
Kaplan Business School